Last week was great and as always I’m grateful for all the opportunities that have come my way. I’m in the middle of a job in Colorado and after last week’s workshop, the CEO of the company, at my request, gave me some feedback about a little something I could add to the program that…
I walked into the mailbox store last week to pick up my mail. The counter inside the door, usually filled with business cards and flyers from the mailbox holders and the local merchants was empty. Naked. Unadorned. It struck me immediately as strange and left me feeling sad, disconnected, and odd. For so long those…
When I first heard about Happiness Happens month and the “Secret Society of Happy People” I laughed. Then, when I took the time to learn more about it, I only felt admiration for its founder Pamela Gail Johnson, who in 1998 began her crusade to create more happiness in the world. That’s about the same…
My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry. As I approached the hotel coffee shop I saw a woman at the cash register. She was counting money. …
We all know what we have to do to create the positive customer experiences and long-term loyalty our organizations depend on, right? We’ve been to the trainings, read the books, attended the staff meetings, and have a pretty good idea of the changes we need to make for better performance. But do we DO…
Do you know the magic question ? My local Publix market is very customer friendly. They actively encourage their customers to take advantage of their “carry out” service and have their bags taken right out to their cars. It’s all part of the ‘Publix – Where Shopping is a Pleasure’ experience. The service is…
I was in the Tampa airport yesterday headed home. As I was looking around for the “no bags to check” kiosks in the terminal I was distracted by people carrying big batches of red balloons saying “I love you”, “Be mine” and other assorted sweet sentiments. I found a bunch of stationary balloons and…
Here we are in 2012! Can you believe it?
I am so glad its finally here. I know many people that were really happy to see 2011 go, with all its challenges and opportunities for growth. This year starts with optimism and with wishes for happiness.
My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry. As I approached the hotel coffee shop I saw a woman at the cash register. She was counting money. I…
Steve Jobs taught us much about destiny, design and why connect the dots. (“You can’t connect the dots moving forward, you can only connect them looking backward.”) I remember reading the commencement speech he made in 2005 at Stamford and went back to read again what he said, describing his own life and his…
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