Buckminster Fuller, the creator of the Geodesic Dome once said, “Relationships are everything and everything is relationship.” He saw the world as a whole – where everything is connected to everything else and where the relationships between things are as important as the things themselves. His work synthesized intelligence from the fields of architecture, design,…
I often find myself walking out of a restaurant or movie saying, “I loved it.” I loved the sunset tonight. I love sticky notes. I love good organic coffee. I love walking on the beach. I love artichokes. I love writing to you. Do you find yourself saying those kinds of things? I’m sure…
As last year ended and this one began, I put myself in a process of reflection. Reflection is one of the great leadership habits. The challenge with reflection is there is always such noise going on in our heads that often the higher wisdom we seek can’t be heard because there are other voices that…
By JoAnna Brandi Alice laughed, “There’s no use trying”, she said, “one can’t believe impossible things.” “I daresay you haven’t had much practice”, said the Queen. “When I was younger, I always did it for half an hour a day. Why, sometimes I’ve believed as many as six impossible things before breakfast.” – From Alice…
If you’ve read any of Steven Covey’s books you might remember the story of the woodcutter who, although much smaller than his competitor, felled a tree in half the time. The secret was that periodically the smaller of the two stopped his “sawing” and sharpened his saw, making him more effective than his larger more…
Last night while out to dinner, one of my dinner companions carefully and specifically ordered his drink, a bloody Mary. “I’d like it made with plain tomato juice, vodka, and a lime, I don’t want any spices at all, please.” The server took the order and shortly returned with a drink that included the spices.…
In our last tip Misery, Mediocrity or Magic I reminded you about the choice that occurs thousands of times a day in every business as the customer has the chance to make a judgment about the quality of service you are delivering. That moment is a Moment of Truth for the customer and a big…
I was running a little late last week on my way to a client in Ormond Beach, FL. I was due there to do a Wisdom Circle1 at 1PM and I was hungry. That meant fast food. I’m a bit of a health nut, so when the “usual suspects” are the only options…
Every once in a while I like to take a look back at the writing I’ve done over the last 20 years or so – and my goodness, I’ve done a lot. What makes me the happiest is when I find that the wisdom and ideas I shared in the past is still red-hot relevant…
Victor Borge once said that humor is the shortest distance between two people, and I must tell you, I heartily agree. Given their options, most sane human beings would choose to do business with someone who is pleasant, courteous, warm, friendly, hospitable and dare I say, fun. Yes, of course it’s critical to be…
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