I was talking to my friend Judy the other day. She owns a small business here in town and has clients all over the country. We were talking about motivating employees because I have been writing a teleclass on that very topic for National Seminars (see below) and I love this energizing topic! Whenever I am working on a project I have a habit of discussing it with a lot of people to get a whole range of opinions
It was late morning and I was in my hotel room getting ready to speak and then to travel on to my next engagement. It was a long flight and wanted to be able to change into my travel clothes before getting on the plane. Knowing what a hassle that can be without having the convenience of a hotel room, I called down to the front desk to ask a favor.
I just returned from speaking at another Inc. Magazine Conference on Customer Service Strategies. I enjoyed three days of learning and networking with some of the best and the brightest minds in the field, and in the entrepreneurial community. There was one thing in particular that was so rewarding for me this year. The absolute recognition and affirmation in almost every session that I attended that without creating an environment where the workers feel valued and good about coming to work, you cannot even hope to deliver a level of service that will build true customer loyalty.
What would happen if you stopped TRYING to make money? If, for one whole year you didn’t think about creating profit. If, for that year you took your focus off what was dropping to the bottom line? Do you think your business would fall apart? Do you think your profits would naturally drop? Well, that depends.
The sign outside Panera’s door said, “Hiring Energetic and Enthusiastic Associates”. I’d seen the sign before, several times, but smiled anyway. Even the thought of energy and enthusiasm gives me a little boost. While I was ordering my salad, I struck up a conversation with the young (not so energetic) person behind the counter.…
It’s Saturday and I’m still shaking my head. On Wednesday I was up in CT and needed to return my rental car by 6PM. At 4:15 or so I set out for what should have been about 45, maybe 50 minute drive away from rush hour traffic to the Westchester Airport. My plan was to…
Like many on Sunday night, I watched the premier of Undercover Boss. Everybody I’ve spoken to this week has asked me if I’d seen it. You bet and it was a great idea. Today I ran across a great blog entry about it – and I must say – I couldn’t have expressed it any…
Wow. It’s still the beginning of Feb and I have a whole business plan done. My dear colleague Carolyn Watt helped facilitate that and it happened quite by chance. Or maybe not. Carolyn’s Site In January I was sitting on the floor in the living room (where I do the really serious work) surrounded…
Today I wrote to someone I haven’t heard back from in a long time. I was frightened by his response to my request for just a nod (a return email, 5 minutes on the phone…). “I’m slammed” he said. “Picked up some new responsibilities that are just killing me.” Ouch. That frightened me.…
Starting next week, for 5 weeks, 20 world-renowned thought leaders are sharing their insights and wisdom on how to live better, experience more joy, have more fun and create prosperity even in tough times. We’ll be talking about business and we’ll be talking about life. This online event is called the Heart Based Service…
(561) 279-0027
