Science tells us that recognizing, appreciating, and giving thanks for positive moments, people and things in our lives is healing. Gratitude makes us more resilient to stress, it helps us get along better with others, it helps us achieve more and be more helpful and generous to others. Grateful people are less depressed and are…
Are you worried about “Quiet Quitting?” It seems that every time I open an email that relates to employees, I see the words “Quiet Quitting.” I just finished work in Tampa FL yesterday where I spoke to 3 groups of Chief Executives and “Key” Executives over the last three days. The topic came up…
There’s never been a time when great customer care mattered more than it does now. The economy is “funky” and consumer confidence is too. The customers who are buying have scores of choices of where to buy and how to buy. And now, almost every product and service out there has been “commoditized” so it’s…
It’s still summer here in South Florida and it’s an odd time of the year. While other places are cooling down, I find the heat at this time of the year and for almost the next two months, the hottest and most humid. Things aren’t only heating up here in FL – they are heating up in the business world too as inflation soars, the great…
3 Happiness Secrets You Need to Know Now (Refrain: Just when you needed it most) Is your head spinning after the last few weeks? I know mine is. Perhaps you’re wondering, “What does a Happiness Coach do to feel good in these challenging times?” She practices happiness. Happiness. It seems to be life’s holy…
What can you do when shift happens? Somewhere around 20 years ago there was a big shift in business. The power shifted from the people who sell (companies) to the people who buy (customers.) Once the internet gave people the power to find their own information, their own answers, they didn’t have to rely…
What happens when you create an environment of well being for your people? What happens when you create the conditions in which people thrive? They give back. And they want to give back. That giving spills out to other employees, to customers, to suppliers and to the community! After three decades of consulting…
Harvard Business School has a new course. It’s called “Leadership and Happiness.” The course is full and the current students are sharing their notes with the people who couldn’t get in! The budding new executives are taught how to cultivate their team’s happiness and their own. And the central tenet is that happiness is key…
What’s love got to do with what? I’ve been thinking a lot about the “Great Resignation.” Oh hell, who isn’t thinking about it? When you can’t get through to customer service, can’t get waited on in a retail establishment, stand on a line that’s way too long, who isn’t wondering what is really going on…
Last week on Linked In, someone I follow did a poll and asked the question, “Have you ever worked in a toxic environment?” 91% of the people replied they had. Me included. Wow! That means that many many people have had to endure being belittled, bullied, berated or worse. Many many people have left…
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