These days I’ve been working on a writing project having to do with loneliness. It’s been most interesting to me. I find when I do research for a project, one reference piece always sends me to another and from there my intuition leads me to the answers I seek. Article after article, conversation after…
How does one hire for great customer experience employees? This interview with JoAnna Brandi will help you find your own success strategies
I was having trouble with my yoga practice last Wednesday. My mind was wandering all over the place and no matter how hard I tried I couldn’t calm my busy brain. “What’s UP?” I finally asked myself. That’s when I realized that although I had planned a trip to see my kids for my birthday,…
Going deeper. Diving in. Being reminded that before leading others you must lead yourself.
Last weekend for three days I became part of what was an incredible experience – and experiment When you think about it when you are the “first” of anything you are….
Last week I got a call from a friend to see if I could be a “substitute” Chamber speaker for another friend who had a family emergency. The topic, I was told, was Customer Service. I was happy to oblige. In fact, I had a program that I thought would be perfect and told the…
Thank you to all who attended our impromptu “pop-up” webinar on March 20th – International Happiness Day. We took 45 minutes out of the day to discuss how to Put Positivity into Practice in life and at work. We talked about outsmarting your “happiness setpoint” and the habits, attitudes, and actions you can take to…
Ever find yourself gritting your teeth, clenching your jaw or laying on the horn just a little longer than necessary when the car in front of you does something stupid? Most likely you said “yes” to that question. You may be noticing that life has gotten a little bit more stressful these days.…
March 20th is coming fast. Are you happy at work? Is your team happy? Are your customers happy? As you might suspect, all these things are connected. As you know by now, emotions are contagious and when you’re broadcasting the positive, happy ones it effects your well-being and behavior as well as the…
My Gift : A Video for YOU Customers who LOVE doing business with you come back with money and friends. People who LOVE where they work because of who they work with go the extra mile without being asked to. There’s a reason productivity goes up when people are happy. Happy people…
Are you going the distance with customers? The other day I was out walking when I heard a small voice in my head and it said “Go the Distance.” That’s the phrase that Kevin Costner kept hearing in his head in the movie “Field of Dreams” and so it really caught my attention.…
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