The holidays are upon us – dozens of them in December alone! No matter which holidays you celebrate, no matter whether you love ‘em or could leave ‘em, they are here. Along with twinkling lights, ancient rituals and super sales, for most people the holidays bring more stress. End of year budgets are due,…
I was thrilled when I was invited to be on the Soul of Business Podcast : www.consciousmarketer.com/show17 That’s because every business has a Soul. Every business has a spirit. You can feel it. You can see it. And in some cases you can smell it. I was once visiting a potential joint venture…
The curious tale of a funny little book. A long time ago I had this very cool assignment. I was part of a team of people who transformed the culture of steamship company. A big one. A new young and bold CEO by the name of Christopher had taken charge and wanted to…
Talk about feeling proud! (Yes, we all need that feeling.) Over the last week I’ve had several opportunities to talk to people who have attended a customized program I created for the company they work for. Like so many companies today they are faced with multiple challenges including employee retention, fast growth and…
I talk a lot about how to keep employees engaged and happy and taking exquisite care of customers. Over 30 pages of blog posts and articles full of mostly positive points of view on running the kind of business that breeds love and loyalty. What I don’t think I talk about much is what makes people disengaged and unhappy.…
There are all kinds of companies on my mailing list – big ones, little ones and even some really tiny ones. Why? Everyone is concerned about happy customers, happy employees and what they bring – LOYALTY. So what’s loyalty? Is it just longevity? Repeat business? Referrals? It’s way more than that – it’s a combination…
Why is it that the night before I’m leaving on a trip I’m tidying my desk rather than packing my suitcase? Go figure. While rooting through the “in” box I found a copy of an article I yanked out of the Sunday paper in May called the “Courage to Save to World.” As is…
Yesterday was my birthday. It was fun to celebrate over the weekend with friends. Yesterday, I started the morning with meditation and a walk on the beach before coming to work. My usual practice is to continue celebrating for the whole month of July. Why all this celebrating? It’s important. Celebration recognizes, magnifies…
My granddaughter is 10 years old now and did her first overnight trip with a school group this year. It was her first time being away from mom and dad for 4 whole days and nights. It was a great experience and although she expressed a little trepidation, I knew she’d be just fine. …
Did you ever open a file and find an article that you really loved but hadn’t seen in a while? Were you glad that you found it and did you find that not only was it still relevant but that is was more relevant than ever? Yeah, me too. And the funny thing is that sometimes…
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