The very first sentence we say to each other at the very first moment of a New Year is “Happy”. The very first word we shout as the ball drops is “Happy!” Our very first wish for each other at the beginning of a new year is a wish for happiness. One would think that…
“Let yourself be silently drawn by the strange pull of what you really love.” Rumi Before this year melts into next, take a little “Time in” to reflect, remember, review, re-frame, relax, rejuvenate and then, reawaken that childlike quality within you that is in its essence pure joy, pure wonder. Take a glance back and…
If you read my tips or follow my tweets @KeepEmHappy, you know I recently spoke at the North American Conference on Customer Management – NACCM . I’ve been there almost every year since it began and it’s one of my favorite shows because it allows me time to get filled up with inspiration from the…
Thanksgiving is nearly here, the kick-off day to the holiday season when we’re all supposed to count our blessings and give thanks for the good in our lives. I say “supposed to” because, if you know me, you know I believe these are things we should be doing every day, all year ’round! No matter…
The power is shifting from the people who sell to the people who buy. I have been saying that for almost all of my 21 years in business. Little by little I’ve been watching it come true. Technology has given customers the tools they need to tell us how they really feel – and they…
My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry. As I approached the hotel coffee shop I saw a woman at the cash register. She was counting money. I…
Steve Jobs taught us much about destiny, design and why connect the dots. (“You can’t connect the dots moving forward, you can only connect them looking backward.”) I remember reading the commencement speech he made in 2005 at Stamford and went back to read again what he said, describing his own life and his…
When it comes to good service, or being in good hands, I guess I’m lucky. I actually expect to see some good service out there in the world, and I often do. We get what we focus on and perhaps I look a little harder than most to see it. It was really easy…
13 Days and 5 Extra Special Customer Care Tips! Customer Happiness Week, aka Customer Service Week 2011, is less than two weeks away! In my last tip I gave you 11 easy yet powerful ways you can celebrate your precious employees from October 3-7. In today’s tip we focus on your precious customers, the people…
Is there anything special on your calendar this October 3-7? I sure hope so, because it’s Customer Service Week, a time observed by businesses worldwide to show extra appreciation and recognition to the employees who face the customers daily – the valuable people who interact with, serve, care for and provide support to your precious…
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