Define the Moment – or it Defines You

You either define the moment, or the moment defines you.   In the past several months I’ll bet we’ve all had quite a few “Defining Moments.” Each time we define a new moment, a new way forward, it’s necessary to let go of an old belief system and replace it with one that is more…

Put your intention and your attention together and focus on the things that really matter. Bring your whole self to work every day = Body+Mind+Spirit. Create a safe space so others can bring their whole selves too. Encourage positivity with open discussion and creative conversations.

Energy Flows Where Intention Goes

Happy New 2018 – I’m excited about 2018. Everybody I know seems to think this year is going to be better than last.   I agree. The vibe seems to be on the upswing.   But let’s not leave it to chance.   Let’s set some definite intentions to keep it move it moving in a…

Human beings tend to move in the direction of what they talk about. So, leader, let’s stop talking about “what’s wrong” with “these kids today” and start talking about what’s right. If you’re on my list I know you care about creating great customer experiences and nourishing the kind of culture that promotes them. I encourage you to make your own “What’s right” list.

Young People Today

As I do frequently, I recently spoke at a meeting of top execs who are looking to create thriving companies. Once again, (really?) the topic of managing young people today, AKA Millennials, came up, as it’s done for at least a dozen years. I’m still hearing some of the same things now that I heard…

While usually you won’t see me speak in “don’ts” rather than “do’s,” today I’m breaking my own rules to share this list of 10 things you DO NOT want to do to your staff – especially if they happen to be millennials!

Don’t Do These 10 Things – especially to Millennials

While usually you won’t see me speak in “don’ts” rather than “do’s,” today I’m breaking my own rules to share this list of 10 things you DO NOT want to do to your staff – especially if they happen to be millennials!   Don’t point out their weaknesses.  It’s not your job to “fix” your…

JoAnna Brandi,

Your Customers Do WHAT?

Pick up any business magazine today and (finally) there are some frank discussions of how you make your customers (and employees) feel and the importance of deliberately creating positive emotions in the experience. The more companies understand that the better we all will be. As consumers and as suppliers.   Feeeeelings.. it’s all about the…