One recurring theme is dealing positively with conflict. I thought I’d tackle that topic today since I was recently challenged myself to do just that. Here are 12 ways to deal more skillfully and positively with conflict. Adopt a Win/Win intention. We live in a competitive culture. We want to “win,” but in the competitive…
We’ve been celebrating Labor Day for over a 100 years. The idea of celebrating a “workingman’s holiday” spread with the growth of labor unions. It’s celebrated in the US, Canada, Australia, New Zealand, Jamaica, Trinidad, Tobago, the Philippines and maybe even a few other places. There are still a few speeches and parades that commemorate…
The sign outside Panera’s door said, “Hiring Energetic and Enthusiastic Associates”. I’d seen the sign before, several times, but smiled anyway. Even the thought of energy and enthusiasm gives me a little boost. While I was ordering my salad, I struck up a conversation with the young (not so energetic) person behind the counter.…
Now what are the odds that a Happiness Coach hails a cab in NYC and finds a person who introduces himself as the Happy Cabbie? Yikes! Well it happened the other night and it feels like it must be the law of attraction at work! Strategic partner Carolyn and Watt and I were…
Some of you know I’m particularly fond of my friends over at New Pig Those of you who’ve known me a long time may remember the stories of how New Pig was started by two guys that wanted to create happy customers. (Yeah, they did want to soak up spills more efficiently with their super…
I had a great time on Saturday. Three girlfriends and I did our second one day workshop together here in South Florida entitled “A Woman’s Path to Happiness: Tools 4 Empowered Living”. Other women go shopping, we pool our talents and teach. www.tools4empoweredliving.com My topic is Happiness Practices; at each workshop I look at another element of what it…
What’s better than a mission? A cause! Employees at Providence St. Vincent Medical Center decided to raise awareness for Breast Cancer by donning pink gloves and doing a dance. They had a ton of fun doing it (that’s obvious) and it brought the whole organization together in a whole new way. Over 200 people…
Starting next week, for 5 weeks, 20 world-renowned thought leaders are sharing their insights and wisdom on how to live better, experience more joy, have more fun and create prosperity even in tough times. We’ll be talking about business and we’ll be talking about life. This online event is called the Heart Based Service…
As promised in this week’s Customer Care Tip I’ll be sharing some of my learnings from last week IPPA conference on Positive Psychology (P2). If you are wondering what the link is between P2 and customer care and loyalty – it’s this: “Positive Psychology is the scientific study of what enables individuals and communities to thrive.” That’s…
People keep asking me why I’m so darn happy. After all, they say, things are pretty bad out there. All the more reason to stay centered and happy I say. In fact, I’ve never felt stronger, smarter or more confident than I do now. Years ago when I got trained as a happiness coach…
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