Wow. It’s still the beginning of Feb and I have a whole business plan done. My dear colleague Carolyn Watt helped facilitate that and it happened quite by chance. Or maybe not. Carolyn’s Site In January I was sitting on the floor in the living room (where I do the really serious work) surrounded…
Oh brother. Now I’ve heard everything. Someone please tell me how cutting thousands of jobs at Sam’s Clubs is going to increase customer loyalty? http://www.examiner.com/x-35524-Boston-Populist-Examiner~y2010m1d30-Walmart-to-cut-11000-Sams-Club Looks like a cost cutting effort to me. If someone can shed some light on this please do. Are the employees of the sub-contractor be any more likely…
I had a great time on Saturday. Three girlfriends and I did our second one day workshop together here in South Florida entitled “A Woman’s Path to Happiness: Tools 4 Empowered Living”. Other women go shopping, we pool our talents and teach. www.tools4empoweredliving.com My topic is Happiness Practices; at each workshop I look at another element of what it…
Happy New Year! Is it? Happy? What makes it happy? Good health, a better job, lots of money in the bank, a new car, a new wife, a new nose? A new place to live, a new religion, a new piece of jewelry, a new pair of shoes? A lot of these things…
I was out to dinner with friends tonight and shared a story about my Mom. Mom’s 90 years old and doesn’t look or act a day over 75. She’s an amazing woman and I’m always proud to say I’m one of her kids. Last Saturday night Mom and several other widows attended a party…
Today I wrote to someone I haven’t heard back from in a long time. I was frightened by his response to my request for just a nod (a return email, 5 minutes on the phone…). “I’m slammed” he said. “Picked up some new responsibilities that are just killing me.” Ouch. That frightened me.…
What’s better than a mission? A cause! Employees at Providence St. Vincent Medical Center decided to raise awareness for Breast Cancer by donning pink gloves and doing a dance. They had a ton of fun doing it (that’s obvious) and it brought the whole organization together in a whole new way. Over 200 people…
Starting next week, for 5 weeks, 20 world-renowned thought leaders are sharing their insights and wisdom on how to live better, experience more joy, have more fun and create prosperity even in tough times. We’ll be talking about business and we’ll be talking about life. This online event is called the Heart Based Service…
Like many of the attendees at the NACCM Customers First conference I was excited to see Michael Tchong (www.ubercool.com) as one of our closing keynotes. Michael (besides being ubercool is uber informative and engaging in his presentations. He playfully engaged the audience and kept us involved in his thoroughly well done peek at the future…
So the afternoon at the NACCM Conference – after a lovely lunch in the sunny courtyard – was spent in the Uber Loyalists track talking about my favorite topic – creating the emotional attachment we call loyalty. Marti Beller of the Affinion Group shared her experience on Customer engagement and its many benefits. She confessed…
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