I’m still saying Happy New Year! How about you? I’m still saying it to connect the fact that we have the power to make it happy. As a leader, let me invite you to think about the role that “happiness” or otherwise said – well-being – plays in the success of your enterprise. I get a…
Happy New 2018 – I’m excited about 2018. Everybody I know seems to think this year is going to be better than last. I agree. The vibe seems to be on the upswing. But let’s not leave it to chance. Let’s set some definite intentions to keep it move it moving in a…
Think back to when you were “PG” – Pre-Google. Back then, most people lived just fine happily not knowing what they didn’t know. It’s a different world today. Ineptitude With a world of information at your fingertips, whether you’re wondering how to make a flawless soufflé, manage your blood pressure without drugs or create the…
A Thanksgiving Tip Thanksgiving is nearly here, the kick-off day to the holiday season when we’re all supposed to count our blessings and give thanks for the good in our lives. I say “supposed to” because, if you know me, you know I believe these are things we should be doing every day, all…
Of late, I’ve been in a state of reflection. In order to do that, I’ve had to slow down a bit. And breathe. And listen. The challenge with reflection is there is always such noise going on in our heads – and in the myriad devices at our fingertips – that often the higher…
What a mess the world seems to be in today! Looks like the economy’s up, the market’s heading down, the institutions we once counted on can’t seem to be trusted (think Wells Fargo, VW and Equifax) and people are very very edgy. Seems while some people win, a whole lot of others lose. It’s enough to make…
An Indelicate Moment – hey we all have them occasionally I was talking to a friend of mine the other day. It was an awkward conversation. He was giving me some feedback about how the last time we spoke I made him feel self-conscious. I heard him. I walked away thinking, “Perhaps…
Customer Service Week is here. You know I much prefer to call it Customer HAPPINESS Week, because when Customers are happy about doing business with you, they tell friends. Oct 2-6th is set aside to pay special attention to your customers and your customer care efforts. Many companies have been planning their activities and…
Have you ever gone into a department store, bank, or restaurant and been greeted by someone who was acting polite, but who you knew couldn’t give a rip? It’s a major turnoff for most people. (That’s because it’s a sure sign of insincerity and a lack of caring.) But you and all the…
Survey results and a “Time In” for you. Pay attention. pay attention. We pay with our attention. where are you putting your attention these days? I’ve been quiet lately. My ear’s been to the ground. I’ve been reading a lot of different things and gathering lots of information over the last months.…
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