Isn’t it ludicrous to believe that we could ask workers to care about customers if they don’t feel cared about? Isn’t it crazy to think that we can ask people to take “ownership” of the customer and the customer’s problems; if we don’t take ownership and create a workplace where people can feel their sense of self-worth grow? And where they can learn and develop as people as well as performers?

Customer Care and Employee Care Go Hand in Hand

I just returned from speaking at another Inc. Magazine Conference on Customer Service Strategies. I enjoyed three days of learning and networking with some of the best and the brightest minds in the field, and in the entrepreneurial community. There was one thing in particular that was so rewarding for me this year. The absolute recognition and affirmation in almost every session that I attended that without creating an environment where the workers feel valued and good about coming to work, you cannot even hope to deliver a level of service that will build true customer loyalty.

Articles, Customer Service, Happiness, Happiness at work, Leadership, Tips

Are you telling healthy stories or horror stories? Are repeating and reinforcing the good in your day, or the bad? Is your story of disempowerment, sadness, failure, rejection, poverty, victimization, pain or lack?

What’s Your Story?

I had a great time on Saturday. Three girlfriends and I did our second one day workshop together here in South Florida entitled “A Woman’s Path to Happiness: Tools 4 Empowered Living”.  Other women go shopping, we pool our talents and teach. www.tools4empoweredliving.com   My topic is Happiness Practices; at each workshop I look at another element of what it…

Empowerment, Happiness, Happiness at work, Positive Language, Positive Practices, Positive Thinking

Watch YOUR language. Your body hears everything you say.

Your Body Hears Everything You Say

  Today I wrote to someone I haven’t heard back from in a long time. I was frightened by his response to my request for just a nod (a return email, 5 minutes on the phone…).   “I’m slammed” he said. “Picked up some new responsibilities that are just killing me.”   Ouch. That frightened me.…

Authentic Experience, Creating Customer Happiness, Empowerment, Happiness, Leadership, Personal, Positive Language, Positive Practices, Positive Thinking

ippa

More IPPA

As promised in this week’s Customer Care Tip I’ll be sharing some of my learnings from last week IPPA conference on Positive Psychology (P2). If you are wondering what the link is between P2 and customer care and loyalty – it’s this:  “Positive Psychology is the scientific study of what enables individuals and communities to thrive.” That’s…

Creating Customer Happiness, Happiness, Happiness at work, Leadership, P2, Positive Psychology, Positive Workplace, Positivity

People keep asking me why I'm so darn happy. After all, they say, things are pretty bad out there. All the more reason to stay centered and happy I say. In fact, I've never felt stronger, smarter or more confident than I do now.

Still All Fired Up

People keep asking me why I’m so darn happy. After all, they say, things are pretty bad out there. All the more reason to stay centered and happy I say. In fact, I’ve never felt stronger, smarter or more confident than I do now.   Years ago when I got trained as a happiness coach…

2 CommentsCreating Customer Happiness, Happiness, Happiness at work, Leadership, P2, Personal, Positive Practices, Positive Psychology, Positive Thinking, Positive Workplace, Workshop