Sweat The Small Stuff
I know there are popular books out there telling you not to sweat the small stuff – but I’m telling you that when it comes to your customers – you should sweat.
Customer Results
I just got back from a lovely night on the beach with my friend Susan Schluz. We picked up some salads and headed to then beach for a late summer evening of catching up on personal and professional successes and foibles. I haven’t seen her since July, so it was a good time to catch…
The Piggers Spread Joy Again
Some of you know I’m particularly fond of my friends over at New Pig Those of you who’ve known me a long time may remember the stories of how New Pig was started by two guys that wanted to create happy customers. (Yeah, they did want to soak up spills more efficiently with their super…
What’s Your Story?
I had a great time on Saturday. Three girlfriends and I did our second one day workshop together here in South Florida entitled “A Woman’s Path to Happiness: Tools 4 Empowered Living”. Other women go shopping, we pool our talents and teach. www.tools4empoweredliving.com My topic is Happiness Practices; at each workshop I look at another element of what it…
Happy New Year – What makes it happy?
Happy New Year! Is it? Happy? What makes it happy? Good health, a better job, lots of money in the bank, a new car, a new wife, a new nose? A new place to live, a new religion, a new piece of jewelry, a new pair of shoes? A lot of these things…
Always Something to Learn
I was out to dinner with friends tonight and shared a story about my Mom. Mom’s 90 years old and doesn’t look or act a day over 75. She’s an amazing woman and I’m always proud to say I’m one of her kids. Last Saturday night Mom and several other widows attended a party…
Your Body Hears Everything You Say
Today I wrote to someone I haven’t heard back from in a long time. I was frightened by his response to my request for just a nod (a return email, 5 minutes on the phone…). “I’m slammed” he said. “Picked up some new responsibilities that are just killing me.” Ouch. That frightened me.…
It’s All About Heart
Starting next week, for 5 weeks, 20 world-renowned thought leaders are sharing their insights and wisdom on how to live better, experience more joy, have more fun and create prosperity even in tough times. We’ll be talking about business and we’ll be talking about life. This online event is called the Heart Based Service…
Love That Travel Lady
I LOVE my travel agent – it’s not that I like her – I LOVE her. While all my friends laugh at me because I don’t struggle with trying to figure out how to get the best deal on an internet site, I still stand by my choice to call Sue when I need to…
More IPPA
As promised in this week’s Customer Care Tip I’ll be sharing some of my learnings from last week IPPA conference on Positive Psychology (P2). If you are wondering what the link is between P2 and customer care and loyalty – it’s this: “Positive Psychology is the scientific study of what enables individuals and communities to thrive.” That’s…
