We all know that an outstanding customer experience grows out of a positive, life-affirming and people focused culture. Every culture has a climate. 50 – 70% of how people feel about the climate at work…
It’s hot out there. Of course it is. It’s summer. In Florida. I just got in from a hot fast walk. I don’t usually walk that fast unless I’m trying to outrun a feeling I don’t know how to deal with, or need to shake an answer out of myself. This time it…
I know you have heard me say that before. Just in case you forgot, I thought I would remind you. If you’ve ever wished you (or your business) could be happier it’s an important thing to remember. What does it mean? It means you can train your brain to be happier. The more you…
As I was coming of age as a manager I discovered the work of Peter Drucker, one of the most brilliant minds of the 20th century. It was Drucker who taught me to embrace ambiguity and that the best way to predict the future was to create it. Drucker taught that business should meet…
He had a cow head on the truck and a sign that said “You wave and I’ll moo.”That was Stew Leonard’s grandfather who delivered milk from this truck. If you’re not from CT you may not know that Stew Leonards is the legendary grocer in CT. The company’s leadership style may be considered as wacky…
Have you listened to yourself over the past week? In all likelihood you’ve said the words “Happy New Year” dozens (if not hundreds) of times. As the back-to-work week really opens up today you are likely to keep saying it some more.
When you are present, genuine and mindful as you share those good tidings you uplift and elevate others. You generate positivity for the recipient of your wishes. You acknowledge their humanity. You recognize their desire for happiness.
According to one of my favorite teachers, Barbara Frederickson, you are creating “Positivity Resonance.” You are striking a chord in the other that, if you were to look at brain scans, would look remarkably similar to your own.
You are spreading “good vibes.” If you spend more than 20 seconds in that happy interaction with the other, you are actually changing your body chemistry and theirs.
I just got back from a week in Hawaii. Wow. I’m one lucky person. One of my favorite clients invited me to present a program on Positive Leadership at their 50th Anniversary Conference in Maui. They also invited me to stay the week, participate in their activities, and to rest and relax, that is, if…
Last week was great and as always I’m grateful for all the opportunities that have come my way. I’m in the middle of a job in Colorado and after last week’s workshop, the CEO of the company, at my request, gave me some feedback about a little something I could add to the program that…
When I first heard about Happiness Happens month and the “Secret Society of Happy People” I laughed. Then, when I took the time to learn more about it, I only felt admiration for its founder Pamela Gail Johnson, who in 1998 began her crusade to create more happiness in the world. That’s about the same…
My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry. As I approached the hotel coffee shop I saw a woman at the cash register. She was counting money. …
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