Is there anything special on your calendar this October 3-7? I sure hope so, because it’s Customer Service Week, a time observed by businesses worldwide to show extra appreciation and recognition to the employees who face the customers daily – the valuable people who interact with, serve, care for and provide support to your precious…
All day yesterday I had been meaning to write this post, but one thing after another kept me from it. I wanted to call it “Oh Happy Day” but thought better of it after I saw the news last night.
The news hasn’t been very good, in fact it’s downright bad.
So how do I have the nerve to talk about happiness?
Because learning how to create it and sustain it (and all the other positive emotions) can help to increase productivity, creativity, health and well-being at work and at home.
Today’s my 21st anniversary of being in business. Wow. That’s a long time and a lot of learning. I began with an idea. Imagine if you will, that every business sits atop a tripod – three legs, needing to be in balance to keep the business stable. Each leg represents a set of relationships. One…
Wow. It’s still the beginning of Feb and I have a whole business plan done. My dear colleague Carolyn Watt helped facilitate that and it happened quite by chance. Or maybe not. Carolyn’s Site In January I was sitting on the floor in the living room (where I do the really serious work) surrounded…
I just finished doing my seminar on the Heart Based Service Expo. What fun – my heart felt thanks to Lori and Raleigh for inviting me to take part in this extraordinary event. If you missed it and you want to listen in do this: Download your handout at www.PositivityPractices.com and then go…
Hello from beautiful sunny Phoenix where I am attending the NACCM Customers First conference. Last year I had the pleasure of being the conference chair, this year I am thrilled to see colleague Kathleen Peterson kick off the main part of the conference today. Kathleen was our first chairperson oh so many years ago when…
I’m in NY today and it seems as if the whole city is weeping. The rain just pours down. It breaks my heart open again. As hearts break open, opportunity arises. I always feel the hope that the compassion we feel, the kindness we feel, the empathy we feel on the anniversary of this…
I’m one of the “experts” over at the Customer Service Advantage newsletter. That means I get questions to answer from time to time. Here’s one I got yesterday. “I’m learning the ropes as a new customer service manager. One thing I struggle with is giving feedback to my service pros. How do I give…
I sat down on the flight from West Palm Beach to Atlanta, shortly followed by my seat mates, a lovely couple from Chicago who were just coming from an anniversary celebration trip on Singer Island.
Not expecting much of a response I asked, “How was the vacation?”
It all started as a crazy idea. From an intern nonetheless. While the “real” Olympics were taking place in China the folks over at the Midwest ISO were having an Olympics all their own. The intern – Brooke Rodda – thought it would be great fun to come up with some challenges for interdepartmental…
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