I am always on the lookout for speakers that will be inspiring to our consortium of senior Human Resources professionals. When I heard JoAnna deliver her presentation “Don’t Believe Everything You Think”, I knew she would be perfect! A year later, she presented at our Annual Meeting and everyone loved her enthusiasm and the…
DetailsJoAnna, I’m writing to say thank you for our recent Customer CARE training. The training this time around with you was the best one yet. We have had other trainers in the past for these Customer Service Trainings and they just were not good. They were boring, not fun, felt like homework, and we all…
Details”JoAnna Brandi’s Customer Care training was fabulous for our diverse team at Tower Park Management. As a new marketing coordinator, I was tasked with finding a customer service trainer who could engage and educate our staff, from property managers to the maintenance team. JoAnna exceeded our expectations!” What sets JoAnna apart is her ability…
DetailsWe’ve engaged JoAnna Brandi on numerous occasions over the course of several years, and on each occasion she has delivered insights, wisdom, and a significant dose of common sense to the process of elevating our customer experience and improving the engagement of our teams to create a happier, healthier work environment. Her methods are engaging,…
DetailsI was exposed to JoAnna Brandi at a Vistage presentation in Nashville. JoAnna led an information packed lecture speaking to the power of positivity, and positive leadership. In our modern constantly evolving world where employee happiness is moving to the forefront of company mindset JoAnna’s lecture highlighted numerous areas of untapped developmental resources in the realm of positivity. If…
DetailsAmong the greatest challenges that every business faces is how to improve employee engagement and enhance customer experience. Well, Chief Happiness Officer JoAnna Brandi is here to help! A specialist in positive psychology who is dedicated to helping to make the world a more happy, human, humane, and productive place, JoAnna is a dynamic presenter,…
DetailsI wanted to thank you for the program you presented to my CEO group this past week. Discussing happiness, positivity or empathy with this group has never been something they looked forward to talking about. The way you approached it changed that mentality. You were fast paced, credible and prepared with solutions that we all…
DetailsJoAnna’s message couldn’t be more relevant than it is right now. After two years in a pandemic, with our employees working remotely and juggling the challenges of all that the pandemic has brought upon us, we knew this was the right time to bring her back. This is not the same old customer service training…
DetailsOn behalf of the Temple Sinai Navon Committee, thank you for your efforts in developing and leading the “Planting the Seed of Happiness and Creating and Flourishing Life” program. Our Navon community (aged 70+), was eager for an uplifting program like this as many transitioned from 18 months of challenging isolation. The participants thoroughly enjoyed…
DetailsJoAnna Brandi’s message and style work! As a VISTAGE Chair with three CEO and Key Executive Groups, I’ve seen 75 Speakers in the last 4 years. Very few have I invited back to see a second group — and JoAnna is one of them. Not just because I subscribe to her message and style, but…
DetailsJoAnna presented as a keynote speaker to on the topic of bringing positivity and happiness to the workplace. Her presentation “Don’t Believe Everything You Think” was spot on! Delivering the presentation via webinar, without audience participation, had to have been a challenge yet JoAnna’s energy and motivating message came through loud and clear. She rocked…
DetailsThere are times you feel you know exactly what you want to say when it comes to a recommendation, and then there are times you know you are just going to fall short no matter what you say or do. This is one of those times that I know I will fall short. JoAnna Brandi…
DetailsJune 4, 2021 When I asked JoAnna Brandi to bring her Positive Leadership training to the Green Bay YMCA, it was because I knew the program, which I had already experienced with my Vistage (Peer-to-Peer group) meeting, couldn’t be more timely and valued by our team both on a professional and personal level. Moreover, her…
DetailsMay 21, 2021 To Whom it May Concern, I am honored to provide a positive testimonial of the impact that JoAnna Brandi has had on our Leadership Team and consequently the culture and positivity within our organization. JoAnna’s integration of her ‘Return on Happiness’ and Positive Leadership’ themed presentation was ideal for our team. Prior…
DetailsJanuary 14, 2021 All I can say is WOW. JoAnna spoke at our virtual webinar – a gift to our clients and staff – we held this year and it was just fabulous. The entire audience was energized, excited and engaged. That’s exactly how we want our customers and employees to feel about doing business…
DetailsFor the last decade the leaders at Waste Pro have had the pleasure and privilege of working with JoAnna Brandi of ReturnOnHappiness.com. At a time when our company was growing rapidly through acquisition, we became concerned that the value based culture we had so carefully built might get diluted as we expanded. JoAnna came…
Details5 Star Rating Review JoAnna came to Little Rock with my Vistage group and I was so impressed I wanted her to come speak at our physician leadership retreat. She took our physicians and other team members on a journey of discovery about a 5-Star Patient Experience. We put the mirror up to our faces…
DetailsOur team engaged JoAnna Brandi to speak to our clients around the idea of bringing positivity and happiness to their workplace – and the positive ROI it yields. The audience was so impressed with JoAnna’s energy and message that we asked her back to present to our internal team at our annual kick-off event. Once…
DetailsI want to give you some positive feedback for the Customer Care Coach. This format is working well for me and my staff. I’ve have been surprised at how receptive and engaged the staff have been with the activities. I am receiving a lot more positive feedback regarding patient and staff experiences from the staff. I am happy to feel more connection to my staff. I am also relieved and delighted that the preparation is minimal and doesn’t take up a lot of valuable time.
Thank you.
DetailsI really enjoyed your program. It was very impactful. The focus of being positive is not easy, however the impact of being positive far outweighs the challenge in getting my mind there. Your program has helped me be more positive with my staff as well as my personal life. I recently had a friend of mine tell me “you are the happiest person I have ever met”. I attribute this to being positive!
Thank You!
DetailsPositive Leadership is a way of life. It is not something that you do, it is something that you become. Walking day by day and month by month with the leaders of our organization and seeing the transformation of the coaching and leadership styles here at WCA is humbling at best. The Positive Leadership course assembled by JoAnna helped us accelerate the talents, skills, and abilities that are necessary to live this life while leading others. The one statement I hear time and time again is, “What are you broadcasting?, which is part of JoAnna’s program and quickly helps our leaders determine if they are above the line or below the line in their thinking.
DetailsDear JoAnna,
I want to thank you for the WONDERFUL day retreat you led for us last week. I am still thinking about it and have my action items right next to me right now to remind me of what I want to do to follow up on our day together. Because you did take
DetailsOur company leveraged JoAnna Brandi to conduct a 3 hour Relationship Management training seminar for our client-facing employees during our annual Benefits Conference. JoAnna’s passion and expertise with positive leadership, employee engagement.
DetailsJoAnna, I want to thank you for being one of the key note speakers at our recent leadership conference. Your delivery of “Putting Positivity into Practice” anchored our conference and, as one of the main presenters, you more than exceeded our expectations.
DetailsJoAnna Brandi is superb at igniting and engaging the interest, enthusiasm and participation of her audience at every level. Her passion matched with a wonderful consultative style helps bring business leaders thoughtfully through analyses and decision processes.
Details“JoAnna is a gift, plain and simple. Her coaching seminars are always well prepared, engaging and specific to the needs of the client she is working with, thus highlighting one of the most under rated aspects of a true partner-the technique of listening. “
Details“Meeting and listening to you today was like coming out of the salon, with a fresh new hairstyle… refreshing, reviving, renewing, and much needed. Thank you! I hope we meet again in the not too distant future.”
Details“Very rarely do we invite speakers back to the NACCM from one year to the next. JoAnna Brandi is the exception – and for good reason. JoAnna consistently brings us new content and fresh perspectives that keep attendees engaged, and kindles their customer care passion so much so that they take action when they return to their organizations. JoAnna’s talks are both inspirational and highly applicable, and attendees make sure we know this by rating her one of our top three speakers at every conference.”
Details“The program was excellent. The most significant ‘take-away’ for me from the ‘Powered by Positivity’ program is the scientific information on how the neurons in the brain can continue to grow and new pathways with positive patterns can override old negative habits. I would tell others that this program could change their life in a positive way. It’s also a great managerial tool with employees.”
Details“Excellent Workshop! JoAnna Brandi is hilarious, engaging, honest and full of great information. She makes the program worth going through!”
DetailsVery worthwhile! I enjoyed every minute of the session. The instructor was informative, engaging and full of life! The session truly inspired our group to remember the importance of our work and to reignite our passion and love for what we do! It was neat to see the “Aha!” moments on the faces of some of my coworkers when talking about emotional intelligence and how to recognize the emotional needs of our clients. I would highly recommend this program.
DetailsThank you! This workshop is an amazingly positive attitude changing and inspiring program. JoAnna you do a wonderful job sharing with us how we can create (and how we are empowered) a more positive work environment.
Details“We at Metcare were thrilled that you were able to present your Positive Leader workshop to our leaders and managers. As a growing health care business, making the transition
from “treating patients” to “caring for customers,” your message was right on point.
In fact, I’d say you hit it “out of the ballpark.” Your energy was enthusiastically received by our folks as evidenced in the standing ovation they gave you! They told me clearly that they want you back. We’re looking forward to having you at our next Town Hall meeting and starting with your Monday Morning Motivation program.
Thanks for helping us spread the message of positivity to our associates and our customers and welcome to the Metcare family. ”
Michael Earley, Chairman and CEO, Metcare
Details“Thank you so much for sharing your perspective on the power behind building true transformational relationships with customers. We appreciate you contributing your time and expertise with our attendees. Thanks for being part of our conference.”
DetailsJoAnna Brandi created the common sense concept of continuous, competent, caring for exquisite customer care. If your company is not a convert to the wisdom of the Customer Care Coach then you are undoubtedly losing customers at a rate you can’t afford. For every $1 you spend on JoAnna Brandi’s Customer Care Coach–the incredible program…
Details“Thank you for guiding our customer service team through your exciting and impactful Service-to-CARE training. You skillfully crafted an agenda that was targeted to your needs, yet spoke universal truths. The pre-training survey make it possible for us to target action items. We all appreciate the masterful job you did.”
“Wow! I invited JoAnna Brandi to be the luncheon speaker at our Business Mailer’s Co-op Conference as a ‘value-add’ opportunity for our clients. I knew she was exactly the right person to ignite their passion for creating what she calls ‘exquisite experiences’ for their clients – and that by putting her advice into action they…
Details“It was an extra special treat having you as a speaker at our June 2010 Leadership development conference. Your excellent delivery made your message of positivity come to life, engaging our group from the very beginning. We appreciated your authenticity and passion for challenging others to be better leaders. I have had such positive feedback…
DetailsI cannot thank you enough for the wonderful presentation you put together for National Business Furniture! It was well prepared and focused on our specific needs and challenges. I’ve heard nothing but positive feedback from all of my customer service representatives. Personally, your positivity techniques have done wonders for my outlook at work and at…
DetailsWe just had the most wonderful speaker last week who came to us from Florida. I have been familiar with her work for years, and get her e-newsletter every week. Her topic for the day was “Positivity: The Path to Performance, Productivity and Power.” She was engaging, on target, and smart. She met by conference…
DetailsAlthough Mike informed the Team (prior to your arrival) that you would be the Guest Speaker at our Retreat last Saturday, and he shared a little of your background with us, we were all pleasantly surprised by your “power-house attitude” the moment your presentation began. I must say that I was honestly moved by your motivating and captivating presentation. It was…
DetailsI am sure it was clear to you how well received you were by our staff… you really won them over. You taking the time to meet with the Leadership Team in advance by conference call really helped them feel you were focusing the day on their needs. In the ten years I’ve been planning…
Details“This is not a program, this is a way of life. And the best part is you make it so simple to understand and easy to implement.”
According to JoAnna, “If you’re not getting better, you cease being good.” We agree, that’s why we asked her to customize a presentation focusing on ways that the individual CSRs could positively impact service. How good you feel at work matters. So, JoAnna really engaged our reps (350 in 6 locations) with her expertise on…
Details“I have great respect for my colleague JoAnna Brandi as she blazes new trails in customer care with the Customer Care Coach® – a ‘must have’ resource for every customer service department. Business leaders who dismiss ‘soft’ skills training as ‘just common sense’ should think again. I have presented with JoAnna and at the centerpiece of…
Details“I would recommend JoAnna to any company who needs to energize the employees and motivate them to provide superior customer service. I told Joanna at the last in-service “If I want you back, you must be great”! She is and I suggest you give her skills a try. Florida Technical College holds many different in-services…
Details“Creative minds are churning here at Priority One thanks to the insightful training you provided last week. Your “Building Customer Loyalty” seminar has inspired us to put several new customer care initiatives into play-one of those being “Happy Boat-day” cards. We plan to send these celebratory cards to our marine finance customers on the anniversaries…
DetailsJoAnna Brandi was an incredible speaker! Her high energy combined with a very down-to-earth style kept everyone laughing and engaged throughout her speech. The breadth and expertise of her message reached our 100+ managers from various levels and areas of the organization. JoAnna spent a great deal of time in preparation and analysis of our…
Details“We both felt the energy from the audience at customer service Management this year, specifically in response to your overflowing breakout session, “21 Ways to Keep ‘Em Loyal.” Now that I’ve had the opportunity to read every session evaluation, it’s clear that your message and presentation style resonated with the audience. Aside from the many…
Details“JoAnna’s energy and enthusiasm is contagious! The web seminar audience was engaged and participating and they still wanted more when we had to close.”
Roger Courville, Principal, 1080 Group
“Your lively and spirited sessions were just what we had in mind when we hired you to “put some heart and soul” into our transition and retention strategies. Your inspiring messages reminded our associates that they truly can make a difference in the lives of our customers and in fact that is what they are…
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