You Became A What?

Going deeper. Diving in. Being reminded that before leading others you must lead yourself.
Last weekend for three days I became part of what was an incredible experience – and experiment When you think about it when you are the “first” of anything you are….

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Pay What You May? No way you say.

You may think I’m crazy. And maybe I am but here’s two things I know for sure after being in business a long time   Every team needs inspiration and new learnings to stay sharp Every company has a little bit of money left in a budget – somewhere   That’s why I am reaching…

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What if I could do it for you?

Day in, day out it’s your job as a leader to keep your people motivated, engaged, and focused on creating value for the customers – external OR internal.   It’s hard work – I know, I’ve been there!   If you want to maintain that positive culture of yours – you must be consistently delivering 3– 5 times…

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Unreasonable but not impossible?

I recently spoke at the Northeast Carwash Association where I met Will Guidara, Author of “Unreasonable Hospitality” – and it was love at first sight!   His message resonated deeply with everything I believe about leadership and creating magic in the workplace.   I had the session before his keynote, a management workshop which I called “How to…

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Do you know how to do training right?

I just came from speaking at a conference in New Jersey and I had so many lovely conversations afterwards about “training.” I don’t know why I never really loved that word, and bristle when someone asks if I do it. “Of course” I say, but I know that when companies don’t look at the “whole”…

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Is your glass half full or half empty?

Lots of people think the difference between optimism and pessimism is simply the difference between looking at a glass as half full or half empty.   That’s not even half the story!   Optimism and pessimism are explanatory thinking styles, which means they are two different ways of explaining the world to ourselves (self-talk) at…

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Act As If

How many times today did you use this skill?   I just got off the phone with a client who has an incredible knack for getting me to design “the next level” of work for her customer ambassadors.   And I know that as I put together her next several workshops, I’ll be using one…

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Miracle growth formula for your business

It’s the time of year when gardens look lush here in the northern hemisphere.   A seasoned gardener will tell you there are no miracles to creating beautiful flowers and delicious veggies, just as there is no miracle to creating a flourishing business.   But just for fun, I thought I’d try – and share with…

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