… pick up some good vibes in the new year! You walk down the hall and bristle when you pass that guy from production. Next, you walk into an office and feel unsettled. Then you see Shannon in the break room and your face lights up anticipating a real connection with a positive person.…
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It’s 2019. Yay! I just sighed out a deep exhale. 2018 was a physically, emotionally and spiritually challenging year for me. Maybe for you too. It’s done. So glad. I look forward with gratitude. I look forward with joy. I look forward with curiosity. How can we, as positive…
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May you feel the light of the season. May you feel the joy that wants to escape from the commercialism, and may it make you smile. May you make deep, real and significant connections – even with strangers – because as humans it’s what we crave to do. May…
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The holidays are upon us – dozens of them in December alone! No matter which holidays you celebrate, no matter whether you love ‘em or could leave ‘em, they are here. Along with twinkling lights, ancient rituals and super sales, for most people the holidays bring more stress. End of year budgets are due,…
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I was thrilled when I was invited to be on the Soul of Business Podcast : www.consciousmarketer.com/show17 That’s because every business has a Soul. Every business has a spirit. You can feel it. You can see it. And in some cases you can smell it. I was once visiting a potential joint venture…
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The curious tale of a funny little book. A long time ago I had this very cool assignment. I was part of a team of people who transformed the culture of steamship company. A big one. A new young and bold CEO by the name of Christopher had taken charge and wanted to…
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Talk about feeling proud! (Yes, we all need that feeling.) Over the last week I’ve had several opportunities to talk to people who have attended a customized program I created for the company they work for. Like so many companies today they are faced with multiple challenges including employee retention, fast growth and…
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Customer Service Week, which is October 1-5 this year is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Woo-hoo! It’s a wonderful time to honor your staff and your customers – for after all – without either of them there…
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I talk a lot about how to keep employees engaged and happy and taking exquisite care of customers. Over 30 pages of blog posts and articles full of mostly positive points of view on running the kind of business that breeds love and loyalty. What I don’t think I talk about much is what makes people disengaged and unhappy.…
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There are all kinds of companies on my mailing list – big ones, little ones and even some really tiny ones. Why? Everyone is concerned about happy customers, happy employees and what they bring – LOYALTY. So what’s loyalty? Is it just longevity? Repeat business? Referrals? It’s way more than that – it’s a combination…
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