Over time it became a little book and when I took it to a friend who was a publisher he said “Needs Pictures.” I carried the manuscript in my briefcase for years in search of the right illustrator, and found her here in FL at a marketing meeting.

54 Ways is Back…

The curious tale of a funny little book.   A long time ago I had this very cool assignment. I was part of a team of people who transformed the culture of steamship company. A big one.   A new young and bold CEO by the name of Christopher had taken charge and wanted to…

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A Customerpreneur is in the business of managing a gamut of activities and experiences that focus on customers.

Are You a Customerpreneur?

Talk about feeling proud! (Yes, we all need that feeling.)   Over the last week I’ve had several opportunities to talk to people who have attended a customized program I created for the company they work for.   Like so many companies today they are faced with multiple challenges including employee retention, fast growth and…

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I talk a lot about how to keep employees engaged and happy and taking exquisite care of customers. Over 30 pages of blog posts and articles full of mostly positive points of view on running the kind of business that breeds love and loyalty. What I don’t think I talk about much is what makes people disengaged and unhappy. Enlightened leaders examine both sides of the coin.

Ostracized

I talk a lot about how to keep employees engaged and happy and taking exquisite care of customers. Over 30 pages of blog posts and articles full of mostly positive points of view on running the kind of business that breeds love and loyalty.     What I don’t think I talk about much is what makes people disengaged and unhappy.…

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Dr. Christena Ward, Owner, Eye Tech Frisco

I want to give you some positive feedback for the Customer Care Coach.  This format is working well for me and my staff.  I’ve have been surprised at how receptive and engaged the staff have been with the activities.  I am receiving a lot more positive feedback regarding patient and staff experiences from the staff.  I am happy to feel more connection to my staff.  I am also relieved and delighted that the preparation is minimal and doesn’t take up a lot of valuable time.

Thank you.

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They have the willingness to make the kinds of choices others won’t. They have courage. Sure they have vision and some even have charisma, but they have the courage to see the vision through with all their heart. (The root word of Courage is Cor – the Latin word for heart.) Leaders who learn from me learn how to use their hearts not just their head.

You’ve Got This

Why is it that the night before I’m leaving on a trip I’m tidying my desk rather than packing my suitcase? Go figure.   While rooting through the “in” box I found a copy of an article I yanked out of the Sunday paper in May called the “Courage to Save to World.” As is…

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A leader today can’t have all the answers, but she can sure open her world by having really good questions!

“I do it my own self”

My granddaughter is 10 years old now and did her first overnight trip with a school group this year. It was her first time being away from mom and dad for 4 whole days and nights. It was a great experience and although she expressed a little trepidation, I knew she’d be just fine.  …

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