Here we are in 2012! Can you believe it?
I am so glad its finally here. I know many people that were really happy to see 2011 go, with all its challenges and opportunities for growth. This year starts with optimism and with wishes for happiness.
Details“Let yourself be silently drawn by the strange pull of what you really love.” Rumi Before this year melts into next, take a little “Time in” to reflect, remember, review, re-frame, relax, rejuvenate and then, reawaken that childlike quality within you that is in its essence pure joy, pure wonder. Take a glance back and…
DetailsIf you read my tips or follow my tweets @KeepEmHappy, you know I recently spoke at the North American Conference on Customer Management – NACCM . I’ve been there almost every year since it began and it’s one of my favorite shows because it allows me time to get filled up with inspiration from the…
Details“The program was excellent. The most significant ‘take-away’ for me from the ‘Powered by Positivity’ program is the scientific information on how the neurons in the brain can continue to grow and new pathways with positive patterns can override old negative habits. I would tell others that this program could change their life in a positive way. It’s also a great managerial tool with employees.”
Details“Excellent Workshop! JoAnna Brandi is hilarious, engaging, honest and full of great information. She makes the program worth going through!”
DetailsThanksgiving is nearly here, the kick-off day to the holiday season when we’re all supposed to count our blessings and give thanks for the good in our lives. I say “supposed to” because, if you know me, you know I believe these are things we should be doing every day, all year ’round! No matter…
DetailsThe power is shifting from the people who sell to the people who buy. I have been saying that for almost all of my 21 years in business. Little by little I’ve been watching it come true. Technology has given customers the tools they need to tell us how they really feel – and they…
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My plane was hours late. I arrived at the hotel tired and cranky. A major head cold (and possibly fever) was brewing and worst of all I hadn’t eaten any dinner, and was hungry. As I approached the hotel coffee shop I saw a woman at the cash register. She was counting money. I…
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Steve Jobs taught us much about destiny, design and why connect the dots. (“You can’t connect the dots moving forward, you can only connect them looking backward.”) I remember reading the commencement speech he made in 2005 at Stamford and went back to read again what he said, describing his own life and his…
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When it comes to good service, or being in good hands, I guess I’m lucky. I actually expect to see some good service out there in the world, and I often do. We get what we focus on and perhaps I look a little harder than most to see it. It was really easy…
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