Going deeper. Diving in. Being reminded that before leading others you must lead yourself.
Last weekend for three days I became part of what was an incredible experience – and experiment When you think about it when you are the “first” of anything you are….
A BIG Thank You if you were one of the people who took the time to share your ideas! I really appreciate you taking the time to respond to my recent survey. Your answers were clear and consistent. You’re looking for: practical, day-to-day management tools ways to build a more positive culture…
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Yesterday, I had one of those moments. Everything was set. I was ready to begin a training session. And then… My PowerPoint wouldn’t work. Not a quick fix. Not something I could smooth over. Just… not working. I’ll be honest. For a moment, I felt it. That…
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This week, I wasn’t going to write. If you have been following the last few emails, you will know that this move has kicked my butt. Between unpacked boxes, a half-assembled office, and allergies staging their own protest, my energy has been… allocated. And then I read an email with Gallup’s engagement data.…
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This week, I crossed two thresholds. I opened my computer in a new home for the first time in a long time. And I quietly marked 36 years since I started my business. What surprised me most wasn’t nostalgia. It was clarity. I’m still here because the work isn’t finished. Organizations…
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While the season can look flashy on the outside, when we slow down just a bit — and take a deliberate 7breath or two — this beautiful time of year reminds us of something simple and true: Small things matter more than we think. A moment of appreciation lights up a heart. …
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This week, as Hanukkah candles are lit one by one, we’re reminded of something leadership desperately needs right now: Light doesn’t have to be loud to be powerful. The original story of Hanukkah isn’t about abundance. It’s about scarcity. A small amount of oil. A long stretch of darkness. And the decision to…
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Every year around this time, I notice something funny happening. People soften. Not everyone, not all the time — but enough that you can feel it. The smiles get a little easier. The patience stretches a little further. The world seems to remember, even briefly, that we’re all just humans doing our best…
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It happened halfway through a customer care workshop. We were talking about empathy, how every interaction either builds trust or breaks it, when one participant shared a story about a recent customer encounter. A man had called in, frustrated and curt. Instead of rushing him off the phone, she took a deep breath,…
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Have you ever ignored your body’s whispers until it started to shout, or in some cases scream? Most of us have. Especially those of us who lead — the ones others count on to keep going, keep smiling, keep showing up no matter what. I know this pattern well. I recently spent…
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Every business has a Soul. Every business has a spirit. You can feel it. You can see it. And in some cases, you can smell it. I was once visiting a potential joint venture partner. We met in the executive offices and then I was to have a tour of customer…
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