Did you know that In the year 2002 the very recently deceased Dr. Daniel Kahneman, a professor of Psychology, won the Nobel Prize for Economics for proving that people make decisions emotionally and then justify them with logic? I can still remember the sheer joy I felt at this announcement. By that time, I’d…
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True customer loyalty IS emotional. When you respond to your customer’s changing needs (and they’ve really changed over the last 3 years), when you listen carefully to what they may need or desire in the future and when you create experiences that make them FEEL good about doing business with you, you’ll get rewarded…
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Last Wednesday was International Happiness Day. The worldwide celebration began in 2013 by the United Nations to acknowledge and emphasize happiness as a fundamental human goal. In the past few years we have recognized happiness as fundamental to good health both in life and in business! While at times it might be easy to…
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Welcome to the dawn of a new era – the era of wisdom. It’s a time where the warmth of human connection needs to shine brighter than ever before – yes, amidst all the conversations we’re all having around artificial intelligence. AI – some of us are diving headfirst into its embrace, others are…
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Years ago when we talked about safety at work we were usually talking about the physical elements – no trip and fall hazards, good air quality, making sure those who had to lift, haul or move things had the appropriate equipment. Today, in addition to that – with more burnout and anxiety at work…
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Happy Valentines Day! It’s a fun holiday filled with shiny red hearts, yummy chocolates and cards that express love in so many different ways. What’s even more fun is knowing that this celebration of love goes all the way back to 5th century Rome. Some ideas just have staying power. Love for instance.…
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Last week a colleague of mine referred a lovely woman to me for some advice. She was out of work and seeking a job after being outplaced from a position she had for over 20 years. She does web design but she’s discovered her real dream is to design children’s books. She’s grateful for the severance…
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Happy New Year! If you’ve been with me a while you KNOW I love this month? WHY? Everybody you meet starts the conversation with the word, “Happy.” Think about it. Since the ball dropped in Times Square I know I must have said HAPPY New Year at least 25 times, maybe more! How…
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Did you ever have a tough week? I had one last week. As good as I am working in the moment to alleviate stress, a number of situations converged that through me off course – not the least of which is a sinus infection! I was stressed, upset and in general pretty cranky…
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It’s the Thanksgiving holiday here in the US this week. It’s a time we spend with family and friends and give thanks for all the bounty in our lives. But it would be a pity to only focus on giving thanks one day of the year, so I’d like to show you seven ways to…
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