Can you be here now?

Can you believe it? It’s February already! I don’t know about you but January went by way too fast. And if you’re like most people, some of your “resolutions” may have already dropped off your radar.   Me? Yep – an unexpected bout of illness – the “thing” that’s going around found its way into…

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What if I could do it for you?

Day in, day out it’s your job as a leader to keep your people motivated, engaged, and focused on creating value for the customers – external OR internal.   It’s hard work – I know, I’ve been there!   If you want to maintain that positive culture of yours – you must be consistently delivering 3– 5 times…

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Unreasonable but not impossible?

I recently spoke at the Northeast Carwash Association where I met Will Guidara, Author of “Unreasonable Hospitality” – and it was love at first sight!   His message resonated deeply with everything I believe about leadership and creating magic in the workplace.   I had the session before his keynote, a management workshop which I called “How to…

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