Act As If

How many times today did you use this skill?   I just got off the phone with a client who has an incredible knack for getting me to design “the next level” of work for her customer ambassadors.   And I know that as I put together her next several workshops, I’ll be using one…

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Can you count on a miracle today?

It’s the time of year when gardens look lush here in the northern hemisphere.   A seasoned gardener will tell you there are no miracles to creating beautiful flowers and delicious veggies, just as there is no miracle to creating a flourishing business.   But just for fun, I thought I’d try – and share with…

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Are you living on the growing edge?

Our world is changing, evolving, and expanding. Staying ahead means more than just keeping up—it means exploring the frontiers of thought, ideation, and innovation.   This has prompted the start of ‘Interviews on the Growing Edge’ a video series hosted by me, JoAnna Brandi.   It brings you face-to-face with visionaries, disruptors, and thinkers who are shaping…

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Do you have a skeeter squad?

In years past, I had several clients who came to me seeking information about creating a more customer and employee-friendly culture, often without the approval of their bosses. Usually, these people were women who sensed that the company and the customers would be happier if things on the inside changed. For some, it was about…

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Do you really want to know?

There’s was once a famous New York City Mayor who would walk through the busy streets and ride the subways asking the question “How am I doing?”   Do you think everyone said, “Good job?” No – he got good solid info he could use to help him govern in that challenging city.   Now…

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