Is Yours A Culture of Giving?

Dr Adam Grant, management professor at Wharton, wrote a book Give and Take: A Revolutionary Approach to Success. If you are on my mailing list and read my “Customer Care Tip” I’m going to take a wild guess that you are someone who has long ago embraced the idea of “giving”. When I recently saw an…

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Find The Leader Within

  A few years ago, on a fine spring day, I took a walk at the beach. It wasn’t just any walk, it was a walk with intention, a walk with a purpose.   That day while walking, I was asking for guidance from my Higher Self and the better angels of my nature.* It’s…

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Leave It Better Than You Found It

Flying home a couple of weeks ago, I was gazing out the window at the expanse of white clouds below the plane. We were almost ready to begin our descent and the pilot told us it was raining badly in Florida. But here we were still above the clouds and the sun was shining and…

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Take a Stand for Well-being

I got a request from SalesAndServiceNews.com to answer a question sent in by a subscriber, where I am on the “expert” panel for that publication. The good questions always evoke interesting answers. I couldn’t resist sharing this one with you.   Q. We’re stressed! As the manager, I feel overwhelmed. My reps feel it, too.…

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Always Go Back To ” Why “

The topic of motivation came up recently with a client. Why? It’s a big topic; as everyone knows and there have been many experts weighing in on it for years, all so interesting.   While I don’t consider myself an “expert” in anything, I do have a lot of experience in working with people and…

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