Last week I celebrated 33 years in business. Yikes! How did that happen? When I decided I wanted to leave my corporate job, I wasn’t sure of what I really wanted to do next, so I did an interesting thing. I called many of my long time customers (who by then had become friends)…
DetailsEverybody’s got a few negative people in their life. Lots of leaders have difficulty dealing with them. It’s hard to motivate them, they tend to pull the rest of the team down and their “vibes” can be downright unpleasant. Heck, I know how hard that can be. For a long time, when I…
DetailsScience tells us that recognizing, appreciating, and giving thanks for positive moments, people and things in our lives is healing. Gratitude makes us more resilient to stress, it helps us get along better with others, it helps us achieve more and be more helpful and generous to others. Grateful people are less depressed and are…
DetailsAre you worried about “Quiet Quitting?” It seems that every time I open an email that relates to employees, I see the words “Quiet Quitting.” I just finished work in Tampa FL yesterday where I spoke to 3 groups of Chief Executives and “Key” Executives over the last three days. The topic came up…
DetailsThere’s never been a time when great customer care mattered more than it does now. The economy is “funky” and consumer confidence is too. The customers who are buying have scores of choices of where to buy and how to buy. And now, almost every product and service out there has been “commoditized” so it’s…
DetailsIt’s still summer here in South Florida and it’s an odd time of the year. While other places are cooling down, I find the heat at this time of the year and for almost the next two months, the hottest and most humid. Things aren’t only heating up here in FL – they are heating up in the business world too as inflation soars, the great…
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