I love books! They spill out of my bookshelves and sit on my nightstands and even on my favorite chair. My favorite books though, are the ones that can be read and referenced time and time again. Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan by Marilyn Suttle…
DetailsA few years ago, on a fine spring day, I took a walk at the beach. It wasn’t just any walk, it was a walk with intention, a walk with a purpose. That day while walking, I was asking for guidance from my Higher Self and the better angels of my nature.* It’s…
DetailsFlying home a couple of weeks ago, I was gazing out the window at the expanse of white clouds below the plane. We were almost ready to begin our descent and the pilot told us it was raining badly in Florida. But here we were still above the clouds and the sun was shining and…
DetailsI got a request from SalesAndServiceNews.com to answer a question sent in by a subscriber, where I am on the “expert” panel for that publication. The good questions always evoke interesting answers. I couldn’t resist sharing this one with you. Q. We’re stressed! As the manager, I feel overwhelmed. My reps feel it, too.…
DetailsThe topic of motivation came up recently with a client. Why? It’s a big topic; as everyone knows and there have been many experts weighing in on it for years, all so interesting. While I don’t consider myself an “expert” in anything, I do have a lot of experience in working with people and…
DetailsI talked with an old friend the other day and we got to reminiscing about a job we worked on together years ago. Because of some badly handled acquisitions where the cultures of the companies were not particularly considered before merging them together, this company had what we called “relationship issues.” When I think about…
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