A Daily Dozen to Build Trust with Your Team

I talked with an old friend the other day and we got to reminiscing about a job we worked on together years ago. Because of some badly handled acquisitions where the cultures of the companies were not particularly considered before merging them together, this company had what we called “relationship issues.” When I think about…

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If You’re Not Romancing Your Customers, Who Is?

It’s the time of year when everyone’s thinking about romance. But did you ever think about how much “romance” is involved in building and sustaining customer relationships? I look at the sales and marketing process and it very much resembles the “courtship” we see in our early romantic endeavors. We put our best foot forward,…

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Let It Begin With Me

It’s the first full week of a brand New Year 2013. We greet each other with wishes that the year be “happy and healthy” and of course “prosperous”. Our minds turn to asking questions about how this year might be different than the last. At work we have new goals, new plans, new targets. In…

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This is Our Defining Moment

If you’ve ever been to one of my workshops or executive meetings, you probably remember a demonstration I do to explain how and why emotions are contagious. If you haven’t, here’s a short explanation. Our bodies are electric. Every organ in our body produces electricity. Most of the time we don’t think about it much.…

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Sharing the Wealth

As I move things around trying to find more space in the office, I’m finding a lot of notes that I took at conferences, and a lot of “Keepers”. I’m a note taker. A borderline obsessive note taker. (And while I’m confessing, I must admit, I doodle too.) As I sort through old notes, I’m…

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