Are You Happy At Work Today?

Do you ever wonder if you feel the same way about your job as people in another company feels about theirs?   I can remember a time when the PR about the company I worked for was so good that the truth about some people’s experience there (like middle managers) was kept quietly in the…

Details

Do You Know These Listening Secrets?

Whether you are in sales, service, leadership or all three, your ability to communicate is key to your success. One of my clients, a company already getting stellar results with their client relationships, wants to take those a notch higher and deepen their relationships even more. If they can do that, and increase their contract…

Details

Feeling A Little Stressed Lately?

I’m just putting my finishing touches on a full day Customer Loyalty workshop for a client, and as I interviewed people in customer-facing positions to uncover the obstacles preventing them from taking “Exquisite” care of their customers, stress was way up there on the list. I don’t know about you, but I’m feeling a little…

Details