A few years ago I was sitting on a plane bound for Chicago when I found myself in conversation with my seatmate. He was the CEO of a midsize company, so of course our conversation turned to business. He asked me why I was headed to Chicago and I explained I was off to give…
DetailsThe very first sentence we say to each other at the very first moment of a New Year is “Happy”. The very first word we shout as the ball drops is “Happy!” Our very first wish for each other at the beginning of a new year is a wish for happiness. One would think that…
Details“Let yourself be silently drawn by the strange pull of what you really love.” Rumi Before this year melts into next, take a little “Time in” to reflect, remember, review, re-frame, relax, rejuvenate and then, reawaken that childlike quality within you that is in its essence pure joy, pure wonder. Take a glance back and…
DetailsIf you read my tips or follow my tweets @KeepEmHappy, you know I recently spoke at the North American Conference on Customer Management – NACCM . I’ve been there almost every year since it began and it’s one of my favorite shows because it allows me time to get filled up with inspiration from the…
DetailsThanksgiving is nearly here, the kick-off day to the holiday season when we’re all supposed to count our blessings and give thanks for the good in our lives. I say “supposed to” because, if you know me, you know I believe these are things we should be doing every day, all year ’round! No matter…
DetailsThe power is shifting from the people who sell to the people who buy. I have been saying that for almost all of my 21 years in business. Little by little I’ve been watching it come true. Technology has given customers the tools they need to tell us how they really feel – and they…
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