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Tools, Tips and More Ways to Keep 'em Happy!

Sep302016
JoAnna Brandi, customer service week 2016, customer experience

The Customer CARE Credo

There’s never been a time when great customer care mattered more than it does now. While the economy is growing and consumer confidence is getting better, the customers who are buying have scores of choices of where to buy and how to buy.  And now, almost every product and service out there has been “commoditized”…

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September 30, 2016Creating Customer Happiness, Customer Experience, Customer Service, TipsBy admin

Your Customers Do WHAT?

Pick up any business magazine today and (finally) there are some frank discussions of how you make your customers (and employees) feel and the importance of deliberately creating positive emotions in the experience. The more companies understand that the better we all will be. As consumers and as suppliers.   Feeeeelings.. it’s all about the…

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September 15, 2016Customer Experience, Leadership, TipsBy admin
Sep152016
JoAnna Brandi,
Sep22016
What a time of confusion it is. Most people are dazed, confused, fearful and stressed. We don’t know what’s going on out there so I figure it’s a good time to explore what’s going on in HERE, inside. Yep, inside of ourselves.

Positive Culture is the Ultimate Competitive Advantage

Think about it. You can’t consistently create Customer Evangelists, Deliver WOW experiences or knock anyone’s socks off with a Ho-hum culture, can you?   But when you build an optimistic culture that’s coherent, aligned, strong and focused on creating positive customer experiences – what you’ve really created is an organism that can out think, out…

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September 2, 2016Leadership, Tips, UncategorizedBy admin

What’s the First Step to Creating a Positive Climate?

                                      We  all know that an outstanding customer experience grows out of a positive, life-affirming and people focused culture.   Every culture has a climate. 50 – 70% of how people feel about the climate at work…

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August 19, 2016Tips, UncategorizedBy admin
Aug192016
Aug52016

I Fell into a Negative Spiral Down the Rabbit Hole

It’s hot out there.   Of course it is. It’s summer. In Florida. I just got in from a hot fast walk. I don’t usually walk that fast unless I’m trying to outrun a feeling I don’t know how to deal with, or need to shake an answer out of myself.   This time it…

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August 5, 2016Happiness, Tips, UncategorizedBy admin

Choose Happy! “Neurons that fire together wire together”

I know you have heard me say that before. Just in case you forgot, I thought I would remind you. If you’ve ever wished you (or your business) could be happier it’s an important thing to remember.   What does it mean? It means you can train your brain to be happier. The more you…

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July 22, 2016Happiness, Leadership, Positive Practices, Tips, UncategorizedBy admin
Jul222016
Postivity Leadership Coach
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Testimonials
I was exposed to JoAnna Brandi at a Vistage presentation in Nashville. JoAnna led an information packed lecture speaking to the power of positivity, and positive leadership. In our modern constantly evolving world where employee happiness is moving to the forefront of company mindset JoAnna’s lecture highlighted numerous areas of untapped developmental resources in the realm of positivity. If…

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Among the greatest challenges that every business faces is how to improve employee engagement and enhance customer experience. Well, Chief Happiness Officer JoAnna Brandi is here to help! A specialist in positive psychology who is dedicated to helping to make the world a more happy, human, humane, and productive place, JoAnna is a dynamic presenter,…

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I wanted to thank you for the program you presented to my CEO group this past week. Discussing happiness, positivity or empathy with this group has never been something they looked forward to talking about. The way you approached it changed that mentality. You were fast paced, credible and prepared with solutions that we all…

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JoAnna’s message couldn’t be more relevant than it is right now.  After two years in a pandemic, with our employees working remotely and juggling the challenges of all that the pandemic has brought upon us, we knew this was the right time to bring her back.  This is not the same old customer service training…

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On behalf of the Temple Sinai Navon Committee, thank you for your efforts in developing and leading the “Planting the Seed of Happiness and Creating and Flourishing Life” program. Our Navon community (aged 70+), was eager for an uplifting program like this as many transitioned from 18 months of challenging isolation. The participants thoroughly enjoyed…

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JoAnna Brandi’s message and style work! As a VISTAGE Chair with three CEO and Key Executive Groups, I’ve seen 75 Speakers in the last 4 years. Very few have I invited back to see a second group — and JoAnna is one of them. Not just because I subscribe to her message and style, but…

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Vistage Speaker
Since 1998, JoAnna has inspired CEO's and key executives all over the country to take better care of their customers and employees, and to see a tangible return on their happiness
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