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Tools, Tips and More Ways to Keep 'em Happy!

Jan242017

Four Simple Steps to Customer Experience Excellence

I learn a lot when I take long walks on the beach. I guess being in such an expansive space gives my mind the room it needs – to think more freely, to synthesize ideas and tap into the wisdom accumulated in almost 30 years of talking to and advising people about how they take…

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January 24, 2017TipsBy admin

What Are Your New Year’s Intentions?

  Ever notice that the very first sentence we say to each other at the very first moment of a New Year begins with “Happy”? Yep, the very first word we shout as the ball drops is “Happy!”   Our very first wish for each other at the beginning of a new year is a…

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January 10, 2017Happiness, Leadership, TipsBy admin
Jan102017
Dec202016
JoAnna Brandi, Return on Happiness

What the Hell is Heliotropic?

We just moved through an incredibly challenging year.   It’s the most toxic one I’ve ever experienced. Perhaps you feel the same. Hacking, haranguing and a harrowing election cycle has put a damper on happiness for so many.     Knowing I was going to write to you today, I sat over the weekend, tapped…

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December 20, 2016Leadership, Tips, UncategorizedBy admin

The Answer is Yes. Now What was the Question?

That’s the title of a workshop I did years ago for a big international bank in NY. We were trying to get the customer-facing people to loosen up just a little and lead with an open mind before automatically saying “No,” which so many bankers had been trained to do. I know. That’s where I…

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December 16, 2016Leadership, TipsBy admin
Dec162016
Positive Energizer, JoAnna Brandi, Return On Happiness
Nov212016

What Positive Leadership is – and Isn’t

I meet a lot of new people. And that means that frequently I’m asked what I “do”. It would be wonderful if I could develop and remember an “elevator speech” that really encapsulated it, but faced with that situation in real time though, I find myself saying a variety of different things.   Most of…

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November 21, 2016TipsBy admin

Did You Heed it?

In my last communication with you, prior to the election, I asked you to be careful – very careful– of how much of the negativity you let in – to your head and into your company or department.   I hope you chose to heed my advice and I hope that it gave you some…

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November 15, 2016Tips, UncategorizedBy admin
Nov152016
JoAnna Brandi, Positivity, Positive Leadership, return on happiness
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Testimonials
We’ve engaged JoAnna Brandi on numerous occasions over the course of several years, and on each occasion she has delivered insights, wisdom, and a significant dose of common sense to the process of elevating our customer experience and improving the engagement of our teams to create a happier, healthier work environment. Her methods are engaging,…

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I was exposed to JoAnna Brandi at a Vistage presentation in Nashville. JoAnna led an information packed lecture speaking to the power of positivity, and positive leadership. In our modern constantly evolving world where employee happiness is moving to the forefront of company mindset JoAnna’s lecture highlighted numerous areas of untapped developmental resources in the realm of positivity. If…

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Among the greatest challenges that every business faces is how to improve employee engagement and enhance customer experience. Well, Chief Happiness Officer JoAnna Brandi is here to help! A specialist in positive psychology who is dedicated to helping to make the world a more happy, human, humane, and productive place, JoAnna is a dynamic presenter,…

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I wanted to thank you for the program you presented to my CEO group this past week. Discussing happiness, positivity or empathy with this group has never been something they looked forward to talking about. The way you approached it changed that mentality. You were fast paced, credible and prepared with solutions that we all…

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JoAnna’s message couldn’t be more relevant than it is right now.  After two years in a pandemic, with our employees working remotely and juggling the challenges of all that the pandemic has brought upon us, we knew this was the right time to bring her back.  This is not the same old customer service training…

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On behalf of the Temple Sinai Navon Committee, thank you for your efforts in developing and leading the “Planting the Seed of Happiness and Creating and Flourishing Life” program. Our Navon community (aged 70+), was eager for an uplifting program like this as many transitioned from 18 months of challenging isolation. The participants thoroughly enjoyed…

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Vistage Speaker
Since 1998, JoAnna has inspired CEO's and key executives all over the country to take better care of their customers and employees, and to see a tangible return on their happiness
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