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Tools, Tips and More Ways to Keep 'em Happy!

Sep302016
JoAnna Brandi, customer service week 2016, customer experience

The Customer CARE Credo

There’s never been a time when great customer care mattered more than it does now. While the economy is growing and consumer confidence is getting better, the customers who are buying have scores of choices of where to buy and how to buy.  And now, almost every product and service out there has been “commoditized”…

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September 30, 2016Creating Customer Happiness, Customer Experience, Customer Service, TipsBy admin

Your Customers Do WHAT?

Pick up any business magazine today and (finally) there are some frank discussions of how you make your customers (and employees) feel and the importance of deliberately creating positive emotions in the experience. The more companies understand that the better we all will be. As consumers and as suppliers.   Feeeeelings.. it’s all about the…

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September 15, 2016Customer Experience, Leadership, TipsBy admin
Sep152016
JoAnna Brandi,
Sep22016
What a time of confusion it is. Most people are dazed, confused, fearful and stressed. We don’t know what’s going on out there so I figure it’s a good time to explore what’s going on in HERE, inside. Yep, inside of ourselves.

Positive Culture is the Ultimate Competitive Advantage

Think about it. You can’t consistently create Customer Evangelists, Deliver WOW experiences or knock anyone’s socks off with a Ho-hum culture, can you?   But when you build an optimistic culture that’s coherent, aligned, strong and focused on creating positive customer experiences – what you’ve really created is an organism that can out think, out…

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September 2, 2016Leadership, Tips, UncategorizedBy admin

What’s the First Step to Creating a Positive Climate?

                                      We  all know that an outstanding customer experience grows out of a positive, life-affirming and people focused culture.   Every culture has a climate. 50 – 70% of how people feel about the climate at work…

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August 19, 2016Tips, UncategorizedBy admin
Aug192016
Aug52016

I Fell into a Negative Spiral Down the Rabbit Hole

It’s hot out there.   Of course it is. It’s summer. In Florida. I just got in from a hot fast walk. I don’t usually walk that fast unless I’m trying to outrun a feeling I don’t know how to deal with, or need to shake an answer out of myself.   This time it…

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August 5, 2016Happiness, Tips, UncategorizedBy admin

Choose Happy! “Neurons that fire together wire together”

I know you have heard me say that before. Just in case you forgot, I thought I would remind you. If you’ve ever wished you (or your business) could be happier it’s an important thing to remember.   What does it mean? It means you can train your brain to be happier. The more you…

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July 22, 2016Happiness, Leadership, Positive Practices, Tips, UncategorizedBy admin
Jul222016
Postivity Leadership Coach
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Testimonials

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Our team engaged JoAnna Brandi to speak to our clients around the idea of bringing positivity and happiness to their workplace – and the positive ROI it yields. The audience was so impressed with JoAnna’s energy and message that we asked her back to present to our internal team at our annual kick-off event. Once…

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I want to give you some positive feedback for the Customer Care Coach.  This format is working well for me and my staff.  I’ve have been surprised at how receptive and engaged the staff have been with the activities.  I am receiving a lot more positive feedback regarding patient and staff experiences from the staff.  I am happy to feel more connection to my staff.  I am also relieved and delighted that the preparation is minimal and doesn’t take up a lot of valuable time. Thank you.

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I really enjoyed your program.  It was very impactful.  The focus of being positive is not easy, however the impact of being positive far outweighs the challenge in getting my mind there.  Your program has helped me be more positive with my staff as well as my personal life.  I recently had a friend of mine tell me “you are the happiest person I have ever met”.  I attribute this to being positive! Thank You!

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Positive Leadership is a way of life. It is not something that you do, it is something that you become. Walking day by day and month by month with the leaders of our organization and seeing the transformation of the coaching and leadership styles here at WCA is humbling at best. The Positive Leadership course assembled by JoAnna helped us accelerate the talents, skills, and abilities that are necessary to live this life while leading others. The one statement I hear time and time again is, “What are you broadcasting?, which is part of JoAnna’s program and quickly helps our leaders determine if they are above the line or below the line in their thinking.

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Dear JoAnna, I want to thank you for the WONDERFUL day retreat you led for us last week. I am still thinking about it and have my action items right next to me right now to remind me of what I want to do to follow up on our day together. Because you did take

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Vistage Speaker
Since 1998, JoAnna has inspired CEO's and key executives all over the country to take better care of their customers and employees, and to see a tangible return on their happiness
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