I love getting letters from readers. Of “Keep ‘Em Happy.” This came in last week and since I get asked about negative people in the office a lot – I thought I would share the answer. “I used to enjoy coming into work every day. I love working with customers, but there a lot of…
DetailsThey’re always watching you. 50 – 70% of an organization’s climate is determined by the actions of their leaders. Yep, that means you. Much of the time you spend at work is spent in clear view of those who report to you. In clear view of those who either admire you (and look for…
DetailsCelebrate Happiness at Work! Next Monday is International Happiness Day. Yes really. In 2012, the United Nations (UN) declared March 20 to be observed as the International Day of Happiness. Its aim is to recognize that happiness is a fundamental human goal, and calls upon countries to approach public policies in ways that improve…
DetailsYep, there IS an “F” word in business, and it’s FEELINGS. And I want you to start using that word often. The “F-Factor” in business is the feeling factor – the way people feel about working for and doing business with you. The customer experience is the sum total the feelings evoked as a result of any interaction at any…
DetailsEver find yourself walking out of a restaurant or movie saying, “I loved it”? Ever say, “I love my mechanic”, “I love my hair cutter” or “I love my car”? Ever find a place in nature that makes you feel so connected that when you think of it, you actually feel how much you love the place?…
DetailsI learn a lot when I take long walks on the beach. I guess being in such an expansive space gives my mind the room it needs – to think more freely, to synthesize ideas and tap into the wisdom accumulated in almost 30 years of talking to and advising people about how they take…
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