Cleaning Up Your Language

Most people on my mailing list have heard me speak. So it’s likely you’ve heard me talk about my genuine distaste for the phrase “No Problem” (and its brother “No Worries.”)   I tell the story of young man who answered my request for a late checkout time with the word “No” and how my stomach…

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One Small Choice Changed It All!

I’ve recently reconnected with a former client who is now a colleague – in six weeks or so we’ll be announcing the launch of our podcast ‘Monday Morning Mojo’. We both coach in positive leadership and have a passion to get the word out to customer focused leaders everywhere.   It’s been so much fun…

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