A recent study by CEO.com revealed that 87% Inc. 500 CEOs are active on social media. Their companies are growing fast and they know the value of keeping their finger on the pulse of what their customers (and competitor’s customers are saying). Whether large or small business, executives are learning the benefits that come along by being…Details
In the last few days of June, I had the pleasure to attend the Fourth World Congress of the International Positive Psychology Association. Wow! I was amazed at the rush of people that moved ever so quickly as the doors opened to get seats at the front of the ballroom which held all 1500 of…Details
A few weeks ago I had the opportunity to attend the Total CX (Customer Experience) Leaders Conference in Miami. How lovely that it was close to my home this year. It was great to be among the leaders in the customer revolution again. I missed them last year. It was stimulating to hear what some…Details
Resourceful people tend to be very popular. They’re the ones who take the phone calls no one else can handle, who always have a good idea when you get stuck, who people go to knowing that even if they don’t get an answer, they’ll be pointed in the right direction. They’re the ones who…Details
We sat on the runway for more than a half an hour before the pilot told us what was going on. Customers were grumbling and getting hot under the collar wondering how long THIS delay would last (we’d just waited almost an hour in the gatehouse for some missing flight attendants.)Details
I want to be famous for being inspiring, inventive, and radiating positive energy! I’d like to be famous for my common sense Customer CARE principles and my PASSION for bringing positivity into workplaces.
But mostly I want to be famous for motivating people – like you – to take away one or two or maybe three ideas every month or so, put them into practice and experience the positive change – and THEN feel motivated to teach it to others.
There’s only one problem – research shows that only 10% of an “audience” will actually put something into practice. Are you in that group? I’ll bet you ARE!Details