The Customer CARE Credo

There’s never been a time when great customer care mattered more than it does now. The economy is “funky” and consumer confidence is too. The customers who are buying have scores of choices of where to buy and how to buy.  And now, almost every product and service out there has been “commoditized” so it’s…

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Will you be able to take the heat?

It’s still summer here in South Florida and it’s an odd time of the year. While other places are cooling down, I find the heat at this time of the year and for almost the next two months, the hottest and most humid. Things aren’t only heating up here in FL – they are heating up in the business world too as inflation soars, the great…

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