What could gratitude and happiness possibly have to do with success on the job? Everything. There’s plenty of proof that there are health benefits to feeling grateful and happy; such feelings can reduce stress, boost your immune system, open your mind to new possibilities and make it easier to be kind and creative. There’s also…
DetailsThis week it’s Thanksgiving in the US. It’s the time of year when we allow ourselves to get in touch with the things for which we are truly grateful. It offers us a time – away from our usual activity – to pause, to reflect and to feel the joy of appreciation. At this very…
DetailsThe customer’s opinion is more important than it ever was before. 71% of people said they take a friend’s recommendation for a product or service. Customers today are involved and engaged in a way never before possible and it’s changing the game. For the better, I think. The customer’s in charge and the customer…
DetailsWilliam James, the great American psychologist once said that “the greatest of human needs is the need for appreciation.” Wow – he was really on the right track with that one! Whether we are talking about personal or business relationships we all crave appreciation. We all want to know we are valued. We all want…
DetailsDuring National Customer Service Week I did a webinar for Manpower HowtoCreateMoreWow. The technology was fun and I was able to do a few polls. As I was talking about Moments of Truth and Moments of Magic (a MOT turned into a WOW for a customer) I asked, In the last week, most of my…
DetailsHuman nature is funny, and the need to complain is a big part of it. Put a person in a room with a “specialist” and they tend to want a little bit of free advice. My friend Robin, a lawyer, says whenever she goes to a party someone usually asks for a little legal advice. My friend…
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