Does Your Culture Support Your Exquisite Service?

Last week I had the opportunity to do the luncheon speech for the Merit Direct Co-op in NY. I’ve been speaking at their “Co-op”, an event that pulls together their clients, suppliers, prospects and the luminaries in their industry, for many years. Going back in July feels like “old home week” for me. Each year…

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Are You Powered by Positivity?

There’s a quiet revolution going on in business today and its poster child is Tony Hsieh, the CEO of Zappos. While a quiet type himself, he’s built an evangelical following in his own culture, and outside of it, teaching others how to use happiness as a business model.click here to read article Tony’s culture is…

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