Customer Service Training South Florida

Use Values to Pull Your Team Together

No doubt today’s leaner organizations can benefit from the power and synergy of teamwork but all too often it’s become fashionable to call every group a team. Organizations rush to anoint departments and committees alike, “teams”, and then sit back to wait for the results, which, without the right kind of training, are disappointing. Fact is, few people really know the difference between a group and a team, or, for that matter the difference between a team, and an effective, high performance team, which takes full advantage of the combined intelligence, energy and enthusiasm of its members to reach their agreed upon goals.

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October 14, 2010Articles, TipsBy admin

Focusing on Creating Value

What would happen if you stopped TRYING to make money? If, for one whole year you didn’t think about creating profit. If, for that year you took your focus off what was dropping to the bottom line? Do you think your business would fall apart? Do you think your profits would naturally drop? Well, that depends.

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October 14, 2010Articles, Happiness at work, Leadership, TipsBy admin

Oct142010

If, for a year you took your focus off what was dropping to the bottom line do you think your business would fall apart? What would happen if you stopped TRYING to make money? If, for one whole year you didn’t think about creating profit? Do you think your profits would naturally drop? Well, that depends. It depends on where you put the focus when you take it off of making profit.

Oct142010

A while ago, I got to visit Butterfly World. Great place. While there, I thought I was going into the gift shop, apparently I was entering the twilight zone….

Making it Hard at Butterfly World

I thought I was going into the gift shop, apparently I was entering the twilight zone…

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October 14, 2010Articles, Creating Customer Happiness, Customer Experience, TipsBy admin

Overcoming Apathy by Bringing the Customer to Life in Your Company

JoAnna Brandi hates to generalize, but I am beginning to think the service givers, especially here in Florida are suffering from a disease I call E.D.S. – Empathy Deficiency Syndrome. Some of the symptoms include apathy and an amazing ability to look right at a customer and not see a thing. The other peculiar indication of this syndrome is the inability to use the words “I’m sorry” or calming phrases such as “I can understand how that might be upsetting.”

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October 14, 2010Articles, TipsBy admin

Oct142010

I am beginning to think the service givers are suffering from a disease I call E.D.S. – Empathy Deficiency Syndrome. Some of the symptoms include apathy and an amazing ability to look right at a customer and not see a thing. The other peculiar indication of this syndrome is the inability to use the words “I’m sorry” or calming phrases such as “I can understand how that might be upsetting.”

Oct142010

Judy and the Jerk

I was talking to my friend Judy the other day. She owns a small business here in town and has clients all over the country. We were talking about motivating employees because I have been writing a teleclass on that very topic for National Seminars (see below) and I love this energizing topic! Whenever I am working on a project I have a habit of discussing it with a lot of people to get a whole range of opinions

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October 14, 2010Articles, Happiness at work, Leadership, TipsBy admin

No Guts, No Glory: 10 Ways to Ease Into Empowerment

It’s hard to be one of the best – it’s hard to be great. It takes real effort to be a Nordstrom, a Container Store, a Whole Foods or a Southwest Airlines. It takes focus, commitment and discipline to craft a culture that yields consistently positive customer experiences — and consistently profitable returns.

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October 14, 2010Articles, TipsBy admin

Oct142010