Last week I got a call from a friend to see if I could be a “substitute” Chamber speaker for another friend who had a family emergency. The topic, I was told, was Customer Service. I was happy to oblige. In fact, I had a program that I thought would be perfect and told the…
DetailsThank you to all who attended our impromptu “pop-up” webinar on March 20th – International Happiness Day. We took 45 minutes out of the day to discuss how to Put Positivity into Practice in life and at work. We talked about outsmarting your “happiness setpoint” and the habits, attitudes, and actions you can take to…
DetailsEver find yourself gritting your teeth, clenching your jaw or laying on the horn just a little longer than necessary when the car in front of you does something stupid? Most likely you said “yes” to that question. You may be noticing that life has gotten a little bit more stressful these days.…
DetailsMarch 20th is coming fast. Are you happy at work? Is your team happy? Are your customers happy? As you might suspect, all these things are connected. As you know by now, emotions are contagious and when you’re broadcasting the positive, happy ones it effects your well-being and behavior as well as the…
DetailsMy Gift : A Video for YOU Customers who LOVE doing business with you come back with money and friends. People who LOVE where they work because of who they work with go the extra mile without being asked to. There’s a reason productivity goes up when people are happy. Happy people…
DetailsAre you going the distance with customers? The other day I was out walking when I heard a small voice in my head and it said “Go the Distance.” That’s the phrase that Kevin Costner kept hearing in his head in the movie “Field of Dreams” and so it really caught my attention.…
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