Talk about feeling proud! (Yes, we all need that feeling.) Over the last week I’ve had several opportunities to talk to people who have attended a customized program I created for the company they work for. Like so many companies today they are faced with multiple challenges including employee retention, fast growth and…
DetailsI talk a lot about how to keep employees engaged and happy and taking exquisite care of customers. Over 30 pages of blog posts and articles full of mostly positive points of view on running the kind of business that breeds love and loyalty. What I don’t think I talk about much is what makes people disengaged and unhappy.…
DetailsThere are all kinds of companies on my mailing list – big ones, little ones and even some really tiny ones. Why? Everyone is concerned about happy customers, happy employees and what they bring – LOYALTY. So what’s loyalty? Is it just longevity? Repeat business? Referrals? It’s way more than that – it’s a combination…
DetailsWhy is it that the night before I’m leaving on a trip I’m tidying my desk rather than packing my suitcase? Go figure. While rooting through the “in” box I found a copy of an article I yanked out of the Sunday paper in May called the “Courage to Save to World.” As is…
DetailsYesterday was my birthday. It was fun to celebrate over the weekend with friends. Yesterday, I started the morning with meditation and a walk on the beach before coming to work. My usual practice is to continue celebrating for the whole month of July. Why all this celebrating? It’s important. Celebration recognizes, magnifies…
DetailsMy granddaughter is 10 years old now and did her first overnight trip with a school group this year. It was her first time being away from mom and dad for 4 whole days and nights. It was a great experience and although she expressed a little trepidation, I knew she’d be just fine. …
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