A day doesn’t go by without me thinking about the power of appreciation. That’s because I have trained my mind to look for the good things in my life, focus my attention on them, and take a moment or two to deeply appreciate the things that matter to me. And even with that, I don’t…
DetailsI just got back from the UPS Store where I was attempting to mail back an Amazon package, only to find out that apparently the product I was returning was purchased from someone out of the country. I couldn’t exactly just ship it back. Apparently I need wait several days and there would be…
DetailsThere’s nothing that makes me happier than training young leaders. For the most part they come to positive leadership with beginner’s mind and are fascinated to learn that their ability to create positivity, happiness and joy in their own lives is the “special sauce” needed to create high performance teams at work. Now of…
DetailsDid you know that In the year 2002 the very recently deceased Dr. Daniel Kahneman, a professor of Psychology, won the Nobel Prize for Economics for proving that people make decisions emotionally and then justify them with logic? I can still remember the sheer joy I felt at this announcement. By that time, I’d…
DetailsTrue customer loyalty IS emotional. When you respond to your customer’s changing needs (and they’ve really changed over the last 3 years), when you listen carefully to what they may need or desire in the future and when you create experiences that make them FEEL good about doing business with you, you’ll get rewarded…
DetailsLast Wednesday was International Happiness Day. The worldwide celebration began in 2013 by the United Nations to acknowledge and emphasize happiness as a fundamental human goal. In the past few years we have recognized happiness as fundamental to good health both in life and in business! While at times it might be easy to…
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