“I do not like green eggs and ham, I do not like them Sam I am. I do not like them in a house, I do not like them with a mouse. I would not eat them here – or there – I would not eat them anywhere..”1 If you’ve read that marvelous children’s…
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Are your employees burning out? I sure hope not, but it’s quite possible you have a few who feeling a little singed. The rates of burnout have been climbing steadily every year. 1.In 2021 it was reported to be 13.5%. In 2002, 59% and now it’s at 77%! YIKES! When I was at the…
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Resilient people are 60% less likely to experience burnout, 31% more engaged and have half the stress related productivity loss. Resilience is one of the core capabilities of success – and we could all use more of it! If you’d like to keep more of your employees and keep them happy, here are a few…
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March 20th is International Happiness Day! Hooray! Happiness Week is the 17- 26th. There are MANY ways to celebrate, but this year since it’s so important for each and every person to focus on well being – yours and others – my suggestions will start a little more personal than business related – and then…
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Last week I celebrated 33 years in business. Yikes! How did that happen? When I decided I wanted to leave my corporate job, I wasn’t sure of what I really wanted to do next, so I did an interesting thing. I called many of my long time customers (who by then had become friends)…
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Everybody’s got a few negative people in their life. Lots of leaders have difficulty dealing with them. It’s hard to motivate them, they tend to pull the rest of the team down and their “vibes” can be downright unpleasant. Heck, I know how hard that can be. For a long time, when I…
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Science tells us that recognizing, appreciating, and giving thanks for positive moments, people and things in our lives is healing. Gratitude makes us more resilient to stress, it helps us get along better with others, it helps us achieve more and be more helpful and generous to others. Grateful people are less depressed and are…
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Are you worried about “Quiet Quitting?” It seems that every time I open an email that relates to employees, I see the words “Quiet Quitting.” I just finished work in Tampa FL yesterday where I spoke to 3 groups of Chief Executives and “Key” Executives over the last three days. The topic came up…
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There’s never been a time when great customer care mattered more than it does now. The economy is “funky” and consumer confidence is too. The customers who are buying have scores of choices of where to buy and how to buy. And now, almost every product and service out there has been “commoditized” so it’s…
DetailsWe’ve engaged JoAnna Brandi on numerous occasions over the course of several years, and on each occasion she has delivered insights, wisdom, and a significant dose of common sense to the process of elevating our customer experience and improving the engagement of our teams to create a happier, healthier work environment. Her methods are engaging,…
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