Everyone Wins

Every once in a while I like to take a look back at the writing I’ve done over the last 20 years or so – and my goodness, I’ve done a lot. What makes me the happiest is when I find that the wisdom and ideas I shared in the past is still red-hot relevant…

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Create Value with ‘Feel Goods’

Victor Borge once said that humor is the shortest distance between two people, and I must tell you, I heartily agree.   Given their options, most sane human beings would choose to do business with someone who is pleasant, courteous, warm, friendly, hospitable and dare I say, fun. Yes, of course it’s critical to be…

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Is Yours A Culture of Giving?

Dr Adam Grant, management professor at Wharton, wrote a book Give and Take: A Revolutionary Approach to Success. If you are on my mailing list and read my “Customer Care Tip” I’m going to take a wild guess that you are someone who has long ago embraced the idea of “giving”. When I recently saw an…

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Find The Leader Within

  A few years ago, on a fine spring day, I took a walk at the beach. It wasn’t just any walk, it was a walk with intention, a walk with a purpose.   That day while walking, I was asking for guidance from my Higher Self and the better angels of my nature.* It’s…

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