I recently spoke at the Northeast Carwash Association where I met Will Guidara, Author of “Unreasonable Hospitality” – and it was love at first sight! His message resonated deeply with everything I believe about leadership and creating magic in the workplace. I had the session before his keynote, a management workshop which I called “How to…
DetailsI just came from speaking at a conference in New Jersey and I had so many lovely conversations afterwards about “training.” I don’t know why I never really loved that word, and bristle when someone asks if I do it. “Of course” I say, but I know that when companies don’t look at the “whole”…
DetailsDid you ever actually sit down and think about, or write about, what would happen if you deliberately made the effort to create more positivity in your culture? Hmm. I think about that question a lot. I read all the reports from Gallup about low engagement, I read the report by the Surgeon General…
DetailsLots of people think the difference between optimism and pessimism is simply the difference between looking at a glass as half full or half empty. That’s not even half the story! Optimism and pessimism are explanatory thinking styles, which means they are two different ways of explaining the world to ourselves (self-talk) at…
DetailsI just got off the phone with a client who has an incredible knack for getting me to design “the next level” of work for her customer ambassadors. And I know that as I put together her next several workshops, I’ll be using one of the lessons I’ve been teaching for as long as…
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