There’s nothing that makes me happier than training young leaders. For the most part they come to positive leadership with beginner’s mind and are fascinated to learn that their ability to create positivity, happiness and joy in their own lives is the “special sauce” needed to create high performance teams at work. Now of…
DetailsDid you know that In the year 2002 the very recently deceased Dr. Daniel Kahneman, a professor of Psychology, won the Nobel Prize for Economics for proving that people make decisions emotionally and then justify them with logic? I can still remember the sheer joy I felt at this announcement. By that time, I’d…
DetailsTrue customer loyalty IS emotional. When you respond to your customer’s changing needs (and they’ve really changed over the last 3 years), when you listen carefully to what they may need or desire in the future and when you create experiences that make them FEEL good about doing business with you, you’ll get rewarded…
DetailsLast Wednesday was International Happiness Day. The worldwide celebration began in 2013 by the United Nations to acknowledge and emphasize happiness as a fundamental human goal. In the past few years we have recognized happiness as fundamental to good health both in life and in business! While at times it might be easy to…
DetailsWelcome to the dawn of a new era – the era of wisdom. It’s a time where the warmth of human connection needs to shine brighter than ever before – yes, amidst all the conversations we’re all having around artificial intelligence. AI – some of us are diving headfirst into its embrace, others are…
DetailsYears ago when we talked about safety at work we were usually talking about the physical elements – no trip and fall hazards, good air quality, making sure those who had to lift, haul or move things had the appropriate equipment. Today, in addition to that – with more burnout and anxiety at work…
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