We all know that an outstanding customer experience grows out of a positive, life-affirming and people focused culture. Every culture has a climate. 50 – 70% of how people feel about the climate at work…
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It’s hot out there. Of course it is. It’s summer. In Florida. I just got in from a hot fast walk. I don’t usually walk that fast unless I’m trying to outrun a feeling I don’t know how to deal with, or need to shake an answer out of myself. This time it…
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I know you have heard me say that before. Just in case you forgot, I thought I would remind you. If you’ve ever wished you (or your business) could be happier it’s an important thing to remember. What does it mean? It means you can train your brain to be happier. The more you…
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Most people on my mailing list have heard me speak. So it’s likely you’ve heard me talk about my genuine distaste for the phrase “No Problem” (and its brother “No Worries.”) I tell the story of young man who answered my request for a late checkout time with the word “No” and how my stomach…
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I’ve recently reconnected with a former client who is now a colleague – in six weeks or so we’ll be announcing the launch of our podcast ‘Monday Morning Mojo’. We both coach in positive leadership and have a passion to get the word out to customer focused leaders everywhere. It’s been so much fun…
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Our hearts are broken open. Wide open. Again. This time the violence is very close to home. It’s difficult to be a Positive Leader in the face of all this horror. It’s easy to lose your balance at a time like this. Shock. Anger. Grief. Despair. All throw your primal brain into action and kick…
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I don’t watch much television, I’m often out at a class in the evening. But on Monday nights after I work out in Janice’s class, a lively fun version of yoga, tai chi and Pilates – I rush home to watch The VOICE. When I was 17 I thought for sure I’d be a…
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As I was coming of age as a manager I discovered the work of Peter Drucker, one of the most brilliant minds of the 20th century. It was Drucker who taught me to embrace ambiguity and that the best way to predict the future was to create it. Drucker taught that business should meet…
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What you are famous for is subjective and personal. I chuckled one day when reading my evaluations after a speech I’d delivered that morning.“JoAnna’s energy is better than a second cup of coffee!” exclaimed a happy attendee. The conference producer was thrilled since she had hired me specifically to get the group fired up about taking…
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As a leader, you impact the lives of many – your colleagues, your customers, your suppliers, and your professional community. What you may forget though is that you also impact their families, their friends, their circles of influence and even their churches. Every culture has a ‘Spillover’ as well as a ‘Crossover’ effect. You know…
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