When it comes to good service, or being in good hands, I guess I’m lucky. I actually expect to see some good service out there in the world, and I often do. We get what we focus on and perhaps I look a little harder than most to see it. It was really easy…
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I love my travel agent Susan. I love my hairdresser Tonja. I love my IPOD. I love my wish list and one click ordering on Amazon. Seems like a lot of other people love the convenience of Amazon too. It was just rated #1 – the top brand in a list of 20 brands rated…
Details13 Days and 5 Extra Special Customer Care Tips! Customer Happiness Week, aka Customer Service Week 2011, is less than two weeks away! In my last tip I gave you 11 easy yet powerful ways you can celebrate your precious employees from October 3-7. In today’s tip we focus on your precious customers, the people…
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10 Years ago at this time I was in shock. I was in Miami, and had just finished a very successful early morning (7AM) workshop with a banking client and was headed up to the CEOs office for a debrief and discussion of the series of workshops we had created to get people excited about…
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Is there anything special on your calendar this October 3-7? I sure hope so, because it’s Customer Service Week, a time observed by businesses worldwide to show extra appreciation and recognition to the employees who face the customers daily – the valuable people who interact with, serve, care for and provide support to your precious…
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In my last tip I shared my discovery of “Happiness Happens” month (August) and since we are still in it, I’m still on topic. You know of course, that it’s my favorite topic, especially when paired with the word “Customer”. There’s a reason I called my website “Return on Happiness” and that’s because after…
Details![Happy customers tell friends. Happy customers use the phrase "I LOVE doing business with [Insert your name here]." These customers spend more with you, are willing to give you honest and useful feedback, and make your employees feel good when they talk to them. Happy customers usually hang around long enough to become loyal customers. Companies with loyal customers grow faster than companies with lost customers.](https://returnonhappiness.com/wp-content/uploads/Dollarphotoclub_99191003.jpg "Happy customers tell friends. Happy customers use the phrase “I LOVE doing business with [Insert your name here].” These customers spend more with you, are willing to give you honest and useful feedback, and make your employees feel good when they talk to them. Happy customers usually hang around long enough to become loyal customers. Companies with loyal customers grow faster than companies with lost customers.")
Happy customers tell friends. Happy customers use the phrase “I LOVE doing business with [Insert your name here].” These customers spend more with you, are willing to give you honest and useful feedback, and make your employees feel good when they talk to them. Happy customers usually hang around long enough to become loyal customers.…
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All day yesterday I had been meaning to write this post, but one thing after another kept me from it. I wanted to call it “Oh Happy Day” but thought better of it after I saw the news last night.
The news hasn’t been very good, in fact it’s downright bad.
So how do I have the nerve to talk about happiness?
Because learning how to create it and sustain it (and all the other positive emotions) can help to increase productivity, creativity, health and well-being at work and at home.
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I was sitting on the beach in NY last week happily snacking on some healthy junk food from Trader Joes; when I turned to Suzanne and began my lament. “I so wish there were Trader Joes in FL where I live, every time I come here or go to CA to visit my daughter I…
DetailsLast week I had the opportunity to do the luncheon speech for the Merit Direct Co-op in NY. I’ve been speaking at their “Co-op”, an event that pulls together their clients, suppliers, prospects and the luminaries in their industry, for many years. Going back in July feels like “old home week” for me. Each year…
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