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Return on Happiness
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Great Recovery

GREAT Recovery

I got a call today from Lori Pappasino at Lord & Taylors. Was she upset!   She read the blog entry about my experience there and I’ve got to say took it real personally. She apologized. She listened. She apologized again. She felt badly and I could feel it. She told me about her efforts…

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August 15, 2008Creating Customer Happiness, UncategorizedBy admin
Return on Happiness

Please Inform Your Face

I’ve just left the Estee Lauder counter in Lord & Taylor’s. I’m shaking my head.   Lauder is having one of their special offers – buy $39.50 worth of product and get a free gift. My Mom uses their products and like most people loves the free gift. This time (very clever) you get to…

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August 12, 20081 CommentCreating Customer Happiness, Customer Experience, Customer Service, Happiness, Happiness at work, Positive PracticesBy admin
Excited

I’m So Excited

Ever had a song playing in your head? “I’m so excited; I think I like it….” Okay, I know, I’m dating myself. But I have to admit the sound of that song has been in my head since I got off the phone with Amanda Powers who is the conference director for this year’s North…

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August 6, 2008Creating Customer Happiness, Customer Experience, UncategorizedBy admin
I didn’t realize until I got off the plane that despite my best efforts, I’d been holding my breath. Getting off the plane never felt so good. When stuck in situations like that I do think people should make every effort to be as pleasant as possible. No one likes flying any more, why make it worse? The plane ride home was on my mind when I wrote my tip yesterday – rather than “how to” give great service I offer tips on how to get great service. We all need to practice what we teach. Take a look at my Customer Care Tip here

Plane Simple

I’m headed for the airport. Again. I can’t say I love travel, but like many, I make the best of it. On the trip home from Indiana last week I was stuck – literally – in the window seat between a very large (and angry) man next to me and the one in front of…

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July 30, 2008Creating Customer Happiness, Culture, Customer Experience, Customer Service, Happiness at work, Positive PracticesBy admin
Postivity Leadership Coach

Is Delta Dreaming?

Oh puh-leeze!   Yesterday I’m at La Guardia airport getting ready to come back to FL. The flight at the next gate bound for Tampa is in and almost ready to board when I hear ground attendant begin to hawk $100 first class upgrades.   “We’re pleased to offer upgrades to first class for only…

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July 23, 20082 CommentsCreating Customer Happiness, Customer Experience, Customer Service, PersonalBy admin
Happiness Start with You

Nine Things to Discover About Happiness

There are nine things I think everyone needs to know about creating more happiness in their lives and here they are.

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June 23, 20082 CommentsCreating Customer Happiness, Culture, Customer Experience, Happiness, Happiness at work, Leadership, Personal, Positive Practices, Positive WorkplaceBy admin
Feel Good

To Write About Happiness

The books are out all over the living room floor. The empty bowl of popcorn evidence I’ve been writing. (Why do I need popcorn in the house when I am writing?) I am happy. Why? I’m writing about happiness. Thursday night I’m doing a fun event here in South Florida – it’s called “Positively Happy…

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June 17, 2008Creating Customer Happiness, Customer Experience, Happiness, Happiness at work, Personal, Positive PracticesBy admin
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Employee Engagement

Engage and motivate your employees to create Customer Happiness

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Customer Loyalty

Create customer loyalty and positive word of mouth

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Leadership Skills

What can science teach you about becoming a Great Boss?

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Working Relationships

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Company Culture

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Testimonials
I am always on the lookout for speakers that will be inspiring to our consortium of senior Human Resources professionals.   When I heard JoAnna deliver her presentation “Don’t Believe Everything You Think”, I knew she would be perfect! A year later, she presented at our Annual Meeting and everyone loved her enthusiasm and the…

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JoAnna, I’m writing to say thank you for our recent Customer CARE training. The training this time around with you was the best one yet. We have had other trainers in the past for these Customer Service Trainings and they just were not good. They were boring, not fun, felt like homework, and we all…

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”JoAnna Brandi’s Customer Care training was fabulous for our diverse team at Tower Park Management. As a new marketing coordinator, I was tasked with finding a customer service trainer who could engage and educate our staff, from property managers to the maintenance team. JoAnna exceeded our expectations!”   What sets JoAnna apart is her ability…

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We’ve engaged JoAnna Brandi on numerous occasions over the course of several years, and on each occasion she has delivered insights, wisdom, and a significant dose of common sense to the process of elevating our customer experience and improving the engagement of our teams to create a happier, healthier work environment. Her methods are engaging,…

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I was exposed to JoAnna Brandi at a Vistage presentation in Nashville. JoAnna led an information packed lecture speaking to the power of positivity, and positive leadership. In our modern constantly evolving world where employee happiness is moving to the forefront of company mindset JoAnna’s lecture highlighted numerous areas of untapped developmental resources in the realm of positivity. If…

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Among the greatest challenges that every business faces is how to improve employee engagement and enhance customer experience. Well, Chief Happiness Officer JoAnna Brandi is here to help! A specialist in positive psychology who is dedicated to helping to make the world a more happy, human, humane, and productive place, JoAnna is a dynamic presenter,…

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Vistage Speaker
Since 1998, JoAnna has inspired CEO's and key executives all over the country to take better care of their customers and employees, and to see a tangible return on their happiness
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