According to my informal research people who feel good at work are more productive, like their jobs more, have better performance, are more likely to be creative, enjoy “going the extra mile,” and have more energy at the end of the day when they go home to be with their families or pursue hobbies and…
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What are your strengths? Over the last year I’ve done some things that have some of my friends wondering about me. Maybe it’s that I’m getting better with age. Maybe it’s being afraid to age. Maybe it’s all these happiness coaches I hang out with and study with. One of the things we learn…
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I sat down on the flight from West Palm Beach to Atlanta, shortly followed by my seat mates, a lovely couple from Chicago who were just coming from an anniversary celebration trip on Singer Island.
Not expecting much of a response I asked, “How was the vacation?”
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I had to call the bank the other day and ask the embarrassing question, “What’s my favorite book?” The woman on the other end of the line didn’t understand, she said “Excuse me?” “My favorite book, I need to know what it is… ah, was ” I said. “Apparently the favorite book I…
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It all started as a crazy idea. From an intern nonetheless. While the “real” Olympics were taking place in China the folks over at the Midwest ISO were having an Olympics all their own. The intern – Brooke Rodda – thought it would be great fun to come up with some challenges for interdepartmental…
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I’m an “expert” columnist for Customer Advantage Newsletter and ever few weeks or months they send me questions which I answer. I almost always forget to publish those Q & A’s and so today with my new eyes on potential blog posts I answered one of their questions and then before filing it away said…
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I got a call today from Lori Pappasino at Lord & Taylors. Was she upset! She read the blog entry about my experience there and I’ve got to say took it real personally. She apologized. She listened. She apologized again. She felt badly and I could feel it. She told me about her efforts…
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I’ve just left the Estee Lauder counter in Lord & Taylor’s. I’m shaking my head. Lauder is having one of their special offers – buy $39.50 worth of product and get a free gift. My Mom uses their products and like most people loves the free gift. This time (very clever) you get to…
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Ever had a song playing in your head? “I’m so excited; I think I like it….” Okay, I know, I’m dating myself. But I have to admit the sound of that song has been in my head since I got off the phone with Amanda Powers who is the conference director for this year’s North…
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