Walt Disney, when building Disneyland in Anaheim, CA insisted that the Sleeping Beauty Castle be built first. The architects disagreed with this idea. From their point of view it was not the wisest way to build, it was impractical. The accountants disagreed with this idea too, it was expensive and an unnecessary expense. No…
DetailsDo you ever wonder if you feel the same way about your job as people in another company feels about theirs? I can remember a time when the PR about the company I worked for was so good that the truth about some people’s experience there (like middle managers) was kept quietly in the…
DetailsThe week before last I had the opportunity to attend and speak at the Total Customer Experience Summit in Boston. Once again it was an honor to be part of the faculty for IIRUSA. I cleared my schedule so I could spend three days learning as well as be there to teach. Before I share…
DetailsWant to Flourish and Thrive in Tough Times? While it may still be challenging to seek significant increases in financial capital, it’s a great time to build up your psychological capital. The field of Positive Psychology, which explores how individuals can flourish and organizations thrive, is contributing more and more data to the case for…
DetailsWhether you are in sales, service, leadership or all three, your ability to communicate is key to your success. One of my clients, a company already getting stellar results with their client relationships, wants to take those a notch higher and deepen their relationships even more. If they can do that, and increase their contract…
DetailsMy last tip Feeling A Little Stressed Lately? really struck a chord. So many people wrote in to tell me it came at just the right time. It was a great affirmation for me that it always pays to tap into and follow my intuition. That tip focused on what to do in the moment…
Details
(561) 279-0027
