Happy Valentine’s Day! I’m so happy this week’s Customer Care Tip falls right on the official “Day of Love” itself. It’s a time when everyone is just a little more attuned to the topic of emotions – a powerful business topic you know I’m passionate about all year ’round! There are probably infinite ways to…
DetailsYesterday, just for fun, I did an internet search for “happiness in the workplace.” There were nearly 10 million results, and two million of them featured “happiness in the workplace statistics.” The stats keep rolling in, telling us that for sure, happiness and positivity at work pave a path to customer loyalty and profitability. I…
DetailsA few years ago I was sitting on a plane bound for Chicago when I found myself in conversation with my seatmate. He was the CEO of a midsize company, so of course our conversation turned to business. He asked me why I was headed to Chicago and I explained I was off to give…
DetailsThe very first sentence we say to each other at the very first moment of a New Year is “Happy”. The very first word we shout as the ball drops is “Happy!” Our very first wish for each other at the beginning of a new year is a wish for happiness. One would think that…
Details“Let yourself be silently drawn by the strange pull of what you really love.” Rumi Before this year melts into next, take a little “Time in” to reflect, remember, review, re-frame, relax, rejuvenate and then, reawaken that childlike quality within you that is in its essence pure joy, pure wonder. Take a glance back and…
DetailsIf you read my tips or follow my tweets @KeepEmHappy, you know I recently spoke at the North American Conference on Customer Management – NACCM . I’ve been there almost every year since it began and it’s one of my favorite shows because it allows me time to get filled up with inspiration from the…
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