Your skill at managing stress - the fight or flight response - is good for you, your co-workers and your vital relationships with your customers.

Feeling A Little Stressed Lately?

I’m just putting my finishing touches on a full day Customer Loyalty workshop for a client, and as I interviewed people in customer-facing positions to uncover the obstacles preventing them from taking “Exquisite” care of their customers, stress was way up there on the list. I don’t know about you, but I’m feeling a little…

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Everyone I spoke to wanted even more information on how they can build stronger and longer lasting relationships with their customers - they wanted more info on what I love to call "20/20 Customer Focus".

Looking for 20/20 Customer Focus?

I had fun speaking in Las Vegas on “21 Ways to Keep ‘Em Happy, Keep ‘Em Loyal and Keep ‘Em Coming Back”. It’s one of my favorite talks. It’s fast, it’s funny, it’s chock full of great ideas and there is literally something for everyone, even in a large group.   Even more fun were…

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