I just got back from a week in Hawaii. Wow. I’m one lucky person. One of my favorite clients invited me to present a program on Positive Leadership at their 50th Anniversary Conference in Maui. They also invited me to stay the week, participate in their activities, and to rest and relax, that is, if…
It’s the first full week of a brand New Year 2013. We greet each other with wishes that the year be “happy and healthy” and of course “prosperous”. Our minds turn to asking questions about how this year might be different than the last. At work we have new goals, new plans, new targets. In…
Click here for a pdf version “Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.” Dr. Martin Luther King, Jr. An impassioned plea by Robert Parker, the father of 6 year old Emilie Parker, lost in the shooting in CT last week, asks that…
If you’ve ever been to one of my workshops or executive meetings, you probably remember a demonstration I do to explain how and why emotions are contagious. If you haven’t, here’s a short explanation. Our bodies are electric. Every organ in our body produces electricity. Most of the time we don’t think about it much.…
As I move things around trying to find more space in the office, I’m finding a lot of notes that I took at conferences, and a lot of “Keepers”. I’m a note taker. A borderline obsessive note taker. (And while I’m confessing, I must admit, I doodle too.) As I sort through old notes, I’m…
Thursday is Thanksgiving here in the US. As I reflect on it, my thoughts turn to all the people, places, experiences and things in my life that I am grateful for. My heart warms to remembrances of family, friends and those in my business world who have enriched my life with their love and caring.…
I meet a lot of new people. And that means that frequently I’m asked what I “do”. It would be wonderful if I could develop and remember an “elevator speech” that really encapsulated it; but faced with that situation in real time, I find myself saying a variety of different things. Most of the time…
I was in Miami the other day delivering a half day workshop on Building Customer Loyalty: Sharpening Your Competitive Edge. That particular program is “required” for all first year Vistage CEO Groups in Florida. That makes sense. Customer Loyalty is foundational to success. So at the meeting, we get on the topic of Branding. One…
Last week was great and as always I’m grateful for all the opportunities that have come my way. I’m in the middle of a job in Colorado and after last week’s workshop, the CEO of the company, at my request, gave me some feedback about a little something I could add to the program that…
..is as important as how you do your job. When you enjoy coming to work, feel proud of what you do, want to make a difference in the lives of others work takes on a different meaning. This week, in honor of the upcoming Customer Service Week (or Customer Happiness Week, if you will) Oct…
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