Thursday is Thanksgiving here in the US. As I reflect on it, my thoughts turn to all the people, places, experiences and things in my life that I am grateful for. My heart warms to remembrances of family, friends and those in my business world who have enriched my life with their love and caring.…
DetailsI meet a lot of new people. And that means that frequently I’m asked what I “do”. It would be wonderful if I could develop and remember an “elevator speech” that really encapsulated it; but faced with that situation in real time, I find myself saying a variety of different things. Most of the time…
DetailsI was in Miami the other day delivering a half day workshop on Building Customer Loyalty: Sharpening Your Competitive Edge. That particular program is “required” for all first year Vistage CEO Groups in Florida. That makes sense. Customer Loyalty is foundational to success. So at the meeting, we get on the topic of Branding. One…
Details..is as important as how you do your job. When you enjoy coming to work, feel proud of what you do, want to make a difference in the lives of others work takes on a different meaning. This week, in honor of the upcoming Customer Service Week (or Customer Happiness Week, if you will) Oct…
DetailsLast week, once again, I had the gift of doing a workshop retreat with CEO’s and their spouses. Some of the people attending run family businesses that have been successful for generations. Others started businesses of their own. All have medium to small size companies, so they are very much like you and I –…
DetailsIt’s a well know fact that we get what we focus on. What we focus on expands. Every leader knows that. When we look for evidence that it’s going to be a bad day, we can usually find some reason to make it so. I frequently laugh with clients who think they have nothing to…
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